Customer Success Manager

Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor. FUNDING Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures. What You Will Do  Manage a portfolio (10 - 20 accounts) of strategic/enterprise customers and execute on key objectives across the entire portfolio Facilitate world-class onboarding and product training for new customers and develop trusted, lasting relationships with them Offer ongoing dedicated support to the accounts you manage Track the usage statistics of the client and derive actionable insights to capture wallet share. Collate customer feedback and communicate this to the product team Work with our product engineers to make Zuddl easier to use Work closely with the Sales team to drive the growth within accounts Work closely with cross-functional teams to ensure a smooth experience for both internal and external stakeholders Identify opportunities for networking, referrals, and expansion within accounts Demonstrate an expert-level understanding of the Zuddl platform and know all of the ways it can best support a customer's event Leverage data-driven and analytical approaches to identify customer experience gaps and promote a deeper understanding of our users Monitor the customer usage of the platform after their first event and seek ways to maintain optimal usage Manage and track the health of your accounts through Gainsight and other tools Core Skills Required 5 years + of experience in Account Management, Customer Success within a SaaS company Managed clients in the US region and willing to work in US time zone (PST) Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers' goals, and then craft thoughtful responses to help them achieve those goals Tech Savvy - loves software, and tech and is excited to learn new software Ability to teach yourself new skills and competencies, and find answers yourself Excellent presentation and public speaking abilities Great problem-solving abilities - assess all options before making a decision Exceptional organization skills - you're used to juggling multiple priorities WHY YOU WANT TO WORK HERE Competitive compensation Employee Friendly ESOPs Remote Working Flexible Leave Program Home workstation setup A culture built on trust, transparency, and integrity Ground floor opportunity at a fast-growing series A startup