Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
What You’ll Do
The Product Professional is responsible for partnering with stakeholders to define the product vision at the team level while prioritizing "what" the team is working on to deliver value to the customer. Assesses the performance of and shapes the structure and direction of new/existing product lines and develops or assists in developing and executing strategic product plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
How You’ll Do It
- Builds product backlog, prioritizes its items to achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers.
- Participates in the development of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define and execute strategic product roadmaps to build new products, enhance existing products, or improve performance.
- Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs.
- Contributes to defining the Minimum Viable Product (MVP) and responsible for delivering MVP/ features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope.
- Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration.
- Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance.
- Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle.
- Collaborate with cross functional teams to develop and execute go-to-market strategies.
- Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Serve as business lead on cross-functional teams and assist in managing dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams. This includes collaborating to develop or support efforts of go-to-market strategies.
Qualifications You’ll Need
The Basics
- Bachelor’s Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related
- 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related
- In lieu of a degree, 8+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related
Bonus Points If You Have
Mortgage Lending Experience:
Thorough knowledge and understanding of Home Loans/Home Equity Loans product, services, policies, procedures and appropriate regulatory requirements as related to daily job function.
Manage operational and regulatory risk.
Knowledge of Lending originations process (like Sales, Processing, Underwriting, Closing etc.)
Working experience with Loan Origination System (LOS) or Disclosure generation partners or Servicing vendors.
Delivery management:
Manage the overall technology delivery for all the Discover Home Loans applications.
Streamline release management process by managing risks and resolving challenges by maintaining quality.
Manage priorities across business unit by setting up a robust, unified roadmap by coordinating between technology, business and vendor partners. Including dependencies.
Manage release activities as per plan, adhering to milestones and meeting SLAs related to Development, UAT, Performance testing, Go-Live approvals and post-production validations.
Evaluate the release Cadence to propose changes needed to get to the latest/modern delivery model (SDLC, Waterfall, Agile, etc..) and implement them.
Align Change and issue management process with Enterprise standards.
Application Deadline:
The application window for this position is anticipated to close on Dec-21-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $113,500.00 to $159,100.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
