Customer Care Professional Bilingual-Creole

Description

Qualifications

Qualifications

Education:

• High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred

Experience:

• 1+ Years’ experience in a customer service position.
• Previous experience in a call center environment preferred.

Demonstrated Knowledge and Skills:

• Fluent in English and Creole – both conversational and written required
• Excellent communication and interpersonal skills.
• Strong ability to listen, identify customer needs, and recommend appropriate solutions.
• Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products).
• Proficiency in handling multiple tasks in a fast-paced environment.
• Ability to work independently and as part of a team.
• Basic computer skills, including experience with Microsoft Office and CRM systems.

Physical Demands:

• Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs.
• Extended periods of oral communication
• Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone
• Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone
• Extended periods at a keyboard or workstation
• Frequent typing & operation of keyboard equipment (computer, calculator, etc.)
• Follow non-technical/technical directions
• Work under a tight deadline and have the ability to handle frequent changes in procedures
• Making decisions with varying amounts of guidance
• Frequent placing & turning motions, such as sorting, filing, and retrieving
• Infrequent twisting or bending at the waist or reaching overhead

Requirements:

• Must pass Level II background check