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Customer Care Representative

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Experience with telephony systems, Previous helpdesk role experience, Familiarity with CRM systems, Experience in software or tech space.

Key responsabilities:

  • Provide first-level customer support
  • Handle inquiries via calls, emails, and chats
Booth & Partners logo
Booth & Partners Large http://www.boothandpartners.com
1001 - 5000 Employees
About Booth & Partners
We impact global start-ups and organizations to ignite their sense of mission and purpose while impacting the lives of underserved communities around the world. Our co-evolving partners seek to disrupt their industry and serve as a vehicle for change. We provide outsourcing services in the form of Talent Solutions, Managed Solutions, and Workspace Solutions helping our partners drive towards ever-greater purpose and meaning. Our values are what ultimately drive Booth and Partners. We do our best to make sure that our shared values are deeply ingrained in how we work. We understand how values are inextricably connected to all areas of our business, and we focus on ways to be intentional. These values manifest not only in how we relate to each other but how we thrive and exist in the world.
See more Booth & Partners offers

Job description

As a Customer Care Specialist, you will be responsible for providing immediate first-level support to our customers, with a customer-first approach. The Customer Care Specialist is responsible for responding to calls and tickets, emails and chats, and assisting customers with their inquiries.

Responsibilities:
• Have a sound understanding of Rezdy’s software in every engagement with all Rezdy customer types.
• Handle customer inquiries with positive interaction and effective and creative problem-solving, exploring all possibilities to fully resolve customer issues.
• Identify, test, and troubleshoot customer issues and provide resolutions in a timely manner.
• Keep the customer involved and informed as needed
• Meet and/or exceed the average hourly and daily productivity targets
• Ensure customer emails are responded to within the agreed SLA and maintain CSat score.
• Assist in determining bugs and escalating to the right teams.
• Self-initiate learning to keep up to date on new product features and developments to assist in the support process.
• Report trends related to bugs, feature requests, and feedback to relevant internal departments.
• Ensure the high-quality maintenance and accuracy of notes within the ticketing system
• Be a brand ambassador of the Rezdy product.
• Embody and champion Rezdy’s value.



Requirements

Requirements | Technical Skills and Experience:
• Experience with a telephony system (aircall)
• Previous experience in a helpdesk role
• Experience with CRM system / Hubspot preferable
• Experience in Zendesk or similar helpdesk ticketing tools is highly preferred
• Previous experience in software or tech space is highly preferred

Attributes and Competencies:
• Proven experience in achieving and exceeding targets
• Empathetic, provides value to customers beyond their expectations
• Great with customers with a passion for giving exceptional service and the ability to influence others to do the same.
• Effective communication skills
• High attention to detail and highly organized.
• Ability to work autonomously and toward deadlines
• Sets high standards of personal performance
• Is solutions-driven and a team player
• Adaptable and flexible with an openness to new ideas



Benefits
What we offer:

✔ Work from Home Setup
✔ Great Place to Work-Certified Company
✔ Premium HMO
✔ Holistic employee experience
✔ Monthly engagement activities
✔ Career advancement opportunities
✔ Paid referral program

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Business Telephone SystemsHelp Desk SupportMicrosoft Dynamics CRMZendeskHubSpot CRMSoftware Development

Other Skills

  • Detail Oriented
  • Communication
  • Problem Solving
Are you interested?

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