Offer summary

Qualifications:

Fluent in German and English, Experience in customer service is a plus, Proficient in computer systems.

Key responsabilities:

Handle customer inquiries via phone, email, and chat

Provide accurate product and service information

Resolve customer complaints with empathy

Document interactions in the CRM system

Collaborate with team members to improve service

Job description

Patrique Mercier Recruitment is excited to announce a new opportunity for a German Speaking Customer Care Specialist. In this role, you will be the frontline support for our German-speaking customers, providing them with the assistance and information they need to ensure a seamless experience.

Join our dedicated team and play a crucial part in enhancing customer satisfaction while representing a leading brand in the industry.

Responsibilities

Handle customer inquiries via phone, email, and live chat, ensuring prompt and effective responses
Provide accurate information about products, services, and processes
Assist in resolving customer issues and complaints with empathy and professionalism
Document customer interactions in the CRM system accurately
Collaborate with team members to improve service delivery
Stay updated on product knowledge and company policies
Contribute to team goals and foster a positive working environment

Requirements

Fluent in German and English, with excellent verbal and written communication skills
Experience in customer service or a related field is a plus
Strong interpersonal skills and a customer-centric attitude
Ability to think critically and resolve problems efficiently
Proficient in using computer systems and customer support software
Ability to manage multiple tasks and meet deadlines
Detail-oriented with a commitment to high-quality service
Positive and proactive approach to work

Benefits