Career Opportunities: Course Support Specialist (115804)

Academic Affairs is seeking a Course Support Specialist. (CSS) who provides support to faculty in the areas of curriculum delivery and course support which includes syllabi construction, coordination of course materials, textbook orders, course evaluations, and technological troubleshooting. They participate in the analysis, design, development, and implementation of routine online courses, web-based training, and face-to-face training curricula.

Specific Duties & Responsibilities

Course/Program Support

• Provide instructional design support and coordinate a range of online instructional tools and materials to enhance online course delivery.
• Provide recommendations to faculty and subject matter experts to update existing courses. Perform routine revisions of existing course content.
• Create and maintain faculty, student, and course information records in various locations/systems i.e. secured network drives.
• Teams, SharePoint, Learning Management System (LMS).
• Update course websites in the LMS by creating assignments, checking APA citations, building exams, building groups, adding rubrics, setting up the Grade Center, and performing other maintenance as necessary.
• Complete general QA of courses throughout the term to ensure that materials and course content align, and that all information is up to date.
• Correspond and coordinate with faculty on term start preparations, to set up course for the upcoming term and occasionally determine how to effectively use the LMS tools and other communication software.
• Assist Design & Technology teams with compliance with established accessibility (ADA/508/UDL) standards as well as university/division standard.s
• Assist in preparing course materials throughout term prior to posting in classroom i.e. Ensure appropriate template usage and formatting for syllabi, rubrics, documents & PDFs, and all PowerPoint presentations.
• Maintain a collaborative relationship with faculty, Instructional Designer and Technology team members, and Program Administrators to ensure quality and consistency throughout our courses and programs.

Technical Support

• Provide guidance and training to faculty, TAs, clinical instructors, and guest lecturers as needed on all technologies used in online courses.
• Troubleshoot technical issues that are escalated from the Level 1/Level 2 Help Desks.
  
• Assist with effective implementation of instructional technology tools within learning management systems.
  
• Consult with faculty on the use of instructional technologies for activities such as evaluation, presentation, audience response, live meetings, streaming video, etc.
• Assist multimedia specialists with the preparation and production of recorded audio/video lectures.
• Support/troubleshoot various educational and communication technology i.e. Turnitin, Zoom, Office 365 products, VoiceThread.
• Qualtrics, PowerPoint, Excel, Word, Adobe Connect, Poll Everywhere, RPNow, Respondus, Examsoft, Adobe PDF, Shadow Health, Late Nite Labs, etc.
• Participate in technology implementation projects, providing project coordination when needed.
• Triage and respond to faculty and student questions, concerns, and inquiries. Troubleshoot when able and escalate calls, emails, & JIRA tickets to appropriate staff for matters requiring specialized or a higher level of expertise/authority.
• Collaborate with faculty and IDs to select the most appropriate technologies based on the content of the course.
• Perform thorough in-depth quality assurance testing as needed.

Administrative Support

• Provide administrative assistance in the areas of course material production, Internet research, textbook selections and orders, course assignments, LMS sites and evaluations.
• Assist instructional design & technology staff by researching industry trends and best practices and brainstorming ideas to solve design challenges.
• Collect, prepare, analyze, and evaluate data collected from faculty and students in order to make recommendations on the impacts of design changes and technological innovations in programs and courses.
• Staff academic committees, task forces, and other working groups as assigned, as a representative for the CSS working group.
• Prepare course reports as needed and assigned.

Special Knowledge, Skills & Abilities

• Familiarity with Blackboard and/or other Learning Management Systems.
• Ability to navigate and understand new technologies and strong grasp of educational technologies (VoiceThread, Turnitin, Poll everywhere, Respondus, AEFIS, publisher, etc.)
• Basic HTML experience and the ability to edit code to remove errors/excessive tags.
• Proficient in supporting various software and applications, with a technical competence that allows for quick adaption and ability to support new technologies and innovations.
• Advanced admin/technical knowledge of Blackboard and/or other Learning Management Systems desired.
• Excellent interpersonal skills and ability to work with diverse groups of people with varying needs in terms of level of support required.
• Excellent written and verbal communication skills are necessary, with ability to communicate clearly and concisely.
• Strong critical thinking and troubleshooting skills; Ability to quickly and independently search for resolution.
• Able to handle several tasks at once and remain flexible in order to meet various concurrent deadlines.

• Bachelor's Degree in Instructional Design, Instructional Technology, Education, or related field.
• One year's progressively responsible related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Knowledge of best practices for the effective implementation of instructional technology tools in higher education.

Classified Title: Course Support Specialist 
Role/Level/Range: ACRO37.5/03/CF  
Starting Salary Range: $22.75 - $40.50 HRLY ($70,000 targeted; Commensurate with experience) 
Employee group: Casual / On Call 
Schedule: Monday - Friday (up to 27 hours per week) 
Exempt Status: Non-Exempt 
Location: Remote 
Department name: Academic Affairs  
Personnel area: School of Nursing