Support Specialist

In 1974, Malcolm King, Sr. founded King Risk Partners based on the guiding philosophy of his life: Do all the good you can, in all the ways you can, for all the people you can, in every place you can, at all the times you can, as long as you can. To this day, that remains our core focus and mission. 

Awards and Recognition:

• King Risk Partners has been recognized as a top 100 US Insurance Broker.
• Top Performing Best Practices Agency in the nation, by revenue size.

This position will work remotely. If you’re enthusiastic about making a meaningful impact in the insurance industry, and if you’re ready to be part of a team that values dedication, innovation, and client satisfaction, we invite you to explore the exciting opportunities that await you at King Risk Partners, LLC. Together, we can continue to redefine excellence in insurance services and create a legacy of success.    

Must have prior AMS360 or Vertafore experience.

•  Support to all users on AMS360 and all ancillary products post-converting to AMS360
• Be a collaborative force, consistently embodying teamwork, motivation, positive behavior, and a dedication to achieving our collective goals and objectives.
• Collaborate extensively with cross-functional teams across King to insure quality control and consistency and will work alongside multiple strategic service providers.
• Uphold a sense of urgency and consistently meet deadlines.
• Exhibit outstanding written and verbal communication skills, including the ability to actively listen and proactively solve issues with minimal assistance.
• Showcase excellent time management and prioritization skills.
• Possess the ability to multitask, prioritize effectively, work independently, and handle sensitive information discreetly within a fast-paced, time-critical environment.
• Assist in support issues for users once they are live on AMS360.
• Provide advanced training to users as needed.
• Work with Vertafore Support as needed to resolve issues identified.
• Assist in operations/servicing related configuration of AMS360 including download.
• Onboard and Offboard AMS360 users including revising Security as needed.
• All other duties as assigned.

Knowledge, Skills and Abilities (KSA):

• Experience in implementing PL Rating, Insurlink, and Work Smart is preferred.
• Proficiency in administrative tasks and computing skills, including Microsoft Office applications (Word, Excel, and PowerPoint), is expected.
• Familiarity with project management software or collaboration platforms, such as SharePoint, MS Teams, Monday, etc., is a plus.

Required:

• Bachelor's degree or an equivalent combination of education and experience is required.
• A minimum of 3 years of experience in the insurance industry or software is mandatory.
• You must have a minimum of 3 years of experience using AMS360 agency management software.

What We Offer:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with employer match
• Short-Term Disability (employer paid)
• Long-Term Disability (employer paid)
• Life Insurance
• Employee Assistance Program
• Generous PTO Policy
• Tuition Reimbursement
• Employee Referral Program
• Growth and advancement opportunities

Equal Opportunity Employer

King Risk Partners, LLC is proud to be an equal opportunity employer.  We encourage applications from candidates of all backgrounds and experiences. 

Join us in making a difference in the insurance industry.  Apply today and become a part of the King Risk Partners, LLC team!