Offer summary
Qualifications:
Proficiency in English at C1 or C2 level, Prior SaaS support experience, Experience with ticketing systems like Intercom, Strong verbal communication skills.Key responsabilities:
- Provide customer support via ticketing systems
- Troubleshoot technical issues for customers
- Take direct calls to assist with inquiries
- Engage in written responses to inquiries
- Collaborate with teams to resolve issues
- Manage a ticket queue and work hours