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Support Manager

Remote:

Full Remote

Work from:

Bulgaria, Serbia

Offer summary

Qualifications:

Higher or incomplete higher education, B2 level of English, C1 level of Russian, Experience in helpdesk systems preferred.

Key responsabilities:

Processing client requests in Jira
Maintaining gaming infrastructure performance

SOFTSWISS Computer Software / SaaS Large https://www.softswiss.com/

1001 - 5000 Employees

See more SOFTSWISS offers

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Support Manager.
We need a true and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key responsibilities:

Processing requests from clients in Jira helpdesk system
Performance maintenance of the gaming infrastructure
Interaction with associated departments and partners’ helpdesk systems
Working on a schedule 2/2/3 or 5/2

Requirements:

Higher or incomplete higher education / technical education is an advantage
B2 level of English
C1 level of Russian
Work experience in support of helpdesk systems is desirable

Nice to have:

Technical support experience (the second line)

What we offer:

Full-time work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.