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Customer Support Assistant Manager - India

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Experience in customer service management, Proficiency in English, Knowledge of customer service tools.

Key responsabilities:

  • Enhance customer experience and support growth
  • Handle customer complaints through resolution
  • Establish clear mission and strategies
  • Maintain records and stay updated with market trends
  • Utilize resources to achieve department goals
FoodMe Global / Dine Palace logo
FoodMe Global / Dine Palace SME https://www.foodme.mobi/
51 - 200 Employees
See more FoodMe Global / Dine Palace offers

Job description

This is a remote position.

We are looking for a Asst.  Customer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities
-Enhance the customer experience, engage customers, and support organic growth
-Take responsibility for consumer complaints and see them through to completion
-Establish a clear mission and implement techniques geared towards achieving it.
-Maintain thorough records and record your interactions with customers.
-Keep abreast of market developments and employ best practices as necessary.
-Utilise assets and manage resources to meet both qualitative and quantitative goals.
-Keep a clean workflow in accordance with priorities.
- Working with potential clients for Canadian Grants application submission process. (CDAP)

Requirements
-Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
-Excellent understanding of management techniques
-Proficiency in English
-Knowledge of customer service tools, databases, and software at a working level
-Ability to lead and strategize Well-developed client-facing and communication abilities
-Advanced multitasking and troubleshooting abilities
-Available to work as per EST time 9:00am - 5:30pm

Benefits
- Friendly Environment
- Guaranteed Growth






Salary:

25,000/-

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication

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