Partner Support Specialist

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth tech company changing the retirement industry. We’ve raised more than $700M in primary and secondary financings and are backed by a number of investors. Most recently, this includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

We’re looking for a fast, creative, forward-thinking professional who has a strong background in retention. You’re the right fit for this role if you are comfortable with figuring things out as you go, default to action, and adapt to additional responsibilities. You’ll have a proven record of achieving your goals and the goals of your team. You will work closely with the Senior Manager of Partner Success to identify customers who are at risk, and proactively reach out to retain and improve the customer relationship.

What you get to do every day

• Act as the primary interface for Human Interest & Amazon DSP partners; provide ongoing reporting of mutual clients interactions with Customer Ops (CAM/CS/CAST), and incoming support requests.
• Initiate and deliver proposed solutions to meet the needs of the assigned partners and customer health.
• Maintain partnership satisfaction and serve as the primary escalation point for any partnership-level issues that arise.
• Liaise with the dedicated account management team, CAST, Customer Support, and the Partnership team to provide a best-in-class partnership experience as a dedicated resource. 
• Collaborate with Partner Account Managers and Operations leadership to develop an overall strategy to optimize retention opportunities.
• Manage the cultivation, execution, and delivery of quarterly business reviews to ensure positioning and alignment of Human Interest with Key Partner accounts.
• Provide CAM support, Marketing and education materials and, partnering with product and engineering for feature enhancements

What you bring to the role

• 1+ years experience in working with Amazon DSP accounts under the Account Management space. 
• 1+ years of experience working in a Partnership, Sales, and/or business development environment.
• 2+ years of experience with innovative strategic partnerships for consumer-facing, web services and SAAS products
• Experience in developing and leveraging strategic insights to foster and/or improve business relationships
• Ability to translate complex business problems into easy-to-understand concepts for external stakeholders.Demonstrates strong written and verbal communication skills using tools such as Google Docs, Google Slides, Google Sheets, and/or equivalent Microsoft products.  
• Experience facilitating meetings, handling external partner escalations, and conducting proactive service outreach
• Experience using a CRM platform (preferably Salesforce) to forecast sales and draw insights from service performance metrics.
• Strong understanding of the Human Interest partner process, demands and needs for continued success
• Willing to flex with constant change and day-to-day competing priorities

Where you will work

• Remote / Hybrid (if currently based in Lindon)

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Culture - Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession
• Long-term orientation
• Autonomous and accountable teams
• An escalating bar for talent and performance 
• Fundamental optimism 

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans $BLANK - $BLANK and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary that we offer to a new employee within this range is based on their location within the US, their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall Total Rewards package. Depending on the position, additional compensation components such as bonus, commission, and equity may be offered. All of our employees are offered a robust suite of physical, financial and mental wellness benefits.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Addition Wealth - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra - Enhanced Mental Health Support for Employees and dependents  
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote
  

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2024)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com.

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures