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Technical Account Manager

fully flexible

Remote:

Full Remote

Work from:

France

Offer summary

Qualifications:

Bachelor’s Degree in technology required, VMware VCP, Microsoft MCSE qualifications preferred, Experience with Veeam’s core products, Strong consultative skills and experience.

Key responsabilities:

Provide guidance on data management and recovery
Support implementation and consulting services

Veeam Software XLarge https://www.veeam.com

5001 - 10000 Employees

See more Veeam Software offers

Job description

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Currently, we are looking for a Technical Account Manager (TAM). The Veeam TAM is a technical team member responsible for providing a post-sales service to Veeam’s largest customers in areas of management, coordination, planning and architecture.

The focus is on the proactive support and management of TAM customers. The TAM is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

Location: Based in or around Paris, France (Work from Home combined with face-to-face customer visits)

Your tasks will include:

Provide overall guidance to TAM customers in all matters relating to Veeam, data protection, data availability, data recovery and related components and technologies

Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables

Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)

Assist with assessment and design of solutions as well as post-installation issues

Provide input to the writing of proposals and Statements of Work

Assist with Veeam Software solution implementation effort estimation

Create white papers, solutions guides, best practices, custom documentation, etc.

Deliver onsite knowledge transfer on Veeam Software solutions

Analyse installed environments and guide optimal Veeam Software configurations

Document configuration and completed activities

Facilitate communication between the customer and other contacts and teams such as Veeam technical support and product management

Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions

Provide input for improvement of process and documentation

Meet with customers on a regular basis (remote and face to face) to build rapport

Assist the Veeam sales team in the positioning of the TAM where required

What we expect from you: 

VMware VCP, Microsoft MCSE qualifications or equivalent experience

Prince 2, ITIL, PMP project management qualifications, or equivalent experience

Bachelor’s Degree in technology required (A combination of education and experience will be considered)

Hands-on experience with Veeam’s core products

Strong consultative skills and experience

Excellent communication, interpersonal and relationship-building skills

Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V

Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)

Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)

Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)

Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)

Experience with Data Management, Data Protection, Data Analytics

Extensive experience with Data Center, Business Continuity and Operating Systems

Experience successfully managing multiple simultaneous projects and accounts

Working knowledge of Cloud technologies, capabilities, and protocols

Business proficient in French and English

We offer : 

Modern, energetic working environment

Opportunities for professional growth and promotion

Salary ranges depending on skills and expertise

Flexible working hours

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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