Job Description:
We are seeking an
experienced Oracle EBS Technical Consultant to join our team
of managed services consultants. The primary responsibility will be to
provide technical support for Oracle e-Business Suite
(EBS) applications across various modules and client-specific
customizations. The ideal candidate will bring deep expertise in Oracle
EBS support and development, focusing on ensuring system stability and
driving continuous process improvements. You will work closely with internal
stakeholders to gather requirements, develop technical solutions, and manage
changes, all while maintaining customer satisfaction.
Key
Responsibilities:
• Technical
Support: Provide day-to-day support for Oracle EBS applications,
ensuring system stability, resolving incidents within defined SLAs,
and addressing client-specific customizations.
• Quality
Assurance: Conduct regular quality assurance checks and assist in the
development of technical specifications, ensuring they align with business
requirements and best practices.
• Development
Support: Offer hands-on technical and development support for
implemented ERP modules, including Financials, Supply
Chain, Order Management, Inventory, and Discrete
Manufacturing (WIP & BOM).
• Process
Improvements: Identify and implement process improvements that deliver
tangible business benefits, translating them into Value Level
Agreements.
• Business
Requirements & Change Management: Gather and document business
requirements for IT incidents and change requests, ensuring timely and accurate
delivery of changes.
• System
Design Lifecycle: Provide technical analysis, design, testing,
implementation, and post-implementation support using software design lifecycle
techniques (AIMS/OUM).
• Incident
Management: Manage and update incidents in a timely manner, ensuring
high-quality data and compliance with internal processes.
• Fusion
Reporting & OIC Support: Support Fusion Reporting and OIC
interfaces as needed, offering expertise to handle interface issues
and enhancements.
Requirements
Key Requirements:
• Experience:
6+ years of experience in Oracle E-Business Suite support.
• Oracle
EBS Knowledge: Strong knowledge of Oracle R11i/12 with
functional expertise in core modules like Financials, Supply
Chain, Order Management, Inventory, and Discrete
Manufacturing.
• Technical
Expertise: Proficiency in Oracle development tools including:
• SQL,
PL/SQL
• Unix
Scripting
• XML
Publisher
• JDeveloper
• Oracle
Reports/Forms
• Oracle
Workflow
• Oracle BI
Publisher
• Web Adi
• AME
• Java Core
Skills
• Optional
Skills: Experience in OAF, APEX, OBIEE/OBIA would
be an advantage.
• System
Administration: Knowledge of Oracle EBS system administration, multi-Org
architecture, and online patching.
• Customization
Support: Ability to troubleshoot and support complex system customizations.
• ITIL
Knowledge: Understanding of ITIL processes and best
practices in incident and change management.
• Process
Documentation: Proficiency in documenting and managing technical
specifications, business processes, and changes.
• Communication
Skills: Excellent written and verbal communication skills, with the ability
to convey complex technical concepts to stakeholders.
• Adaptability:
Willingness to work in areas beyond prior experience and the ability to handle
multiple tasks concurrently.
Preferred
Qualifications:
• Certifications in Oracle
E-Business Suite or related technical certifications.
• Experience
with Fusion Reporting and OIC interfaces is a
plus.
• Familiarity
with Oracle APEX, OAF, and OBIEE/OBIA.
Soft Skills:
• Strong
analytical and problem-solving abilities.
• Collaborative
mindset with a focus on customer satisfaction.
• Ability to
multitask and manage priorities across multiple projects.