Corporate Representative and Special Projects Coordinator – Remote

Overview:

Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.

We are actively seeking to fill the role of Corporate Representative and Special Projects Coordinator. Ourokideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today!

Detailed Job Duties
• Attend hearings, trials, and depositions on behalf of the company and its clients.
• Provide testimony on contested and non-contested matters, including but not limited to late-stage default processes, foreclosures, evictions, unlawful detainers, bankruptcy as well as corporate legal matters.
• Act as Corporate Representative including but not limited to a Federal Rule of Civil Procedure Rule 30(b)(6) witness for the company and its clients.
• Effectively participate in court ordered conferences and mediations.
• Actively participate in the negotiation of settlement and resolution of matters.
• Prepare judgment figures, as well as corporate advance and escrow breakdowns as well as other accounting or auditing of a file as necessary.
• Effectively communicate with clients as to status of litigation and other matters as necessary.
• Recognize and make recommendations to facilitate the appropriate course of action to mitigate exposure for the company and its clients.
• Review pleadings, loan file and servicing records in preparation for meetings, mediations, or other appearances.
• Support in-house counsel, on research projects regarding servicing issues and pre-litigation consumer disputes.
• Work with business partners to obtain documents and information necessary to provide accurate and relevant answers to discovery and testimony.
• Provide training on best practices as a corporate witness. Coordinate trainings with outside counsel, in house counsel and operations.
• Develop and facilitate on-going training and support to Foreclosure and mediation witnesses.
• Travel as required to multiple locations to provide testimony. Travel may exceed 60% of working hours.

• All other duties as assigned.

Minimum Qualifications
• High School Diploma or equivalent required. Bachelor’s degree strongly preferred; 5+ years of relevant career experience will be considered in lieu of a degree.
• 5+ years mortgage servicing experience, including but not limited to loss mitigation, default, and foreclosure.
• Previous experience working with attorneys and negotiating settlements.
• Previous experience in monitoring activity of multiple files assigned to outside counsel.
• Prior witness experience either for deposition or trial is a must.
• Knowledge of FHA, FNMA and FHLMC servicing guidelines, including default guidelines.
• Knowledge in agency, investor or insurer timelines.
• Strong professional and interpersonal communication skills.
• Strong computer skills, including strong skills and experience in TEAMS, Zoom, Microsoft Excel, Word, and Outlook.
• Firm comprehension of loan servicing guidelines and procedures.
• Experience with FiServ, MSP, Loansphere or other mortgage platforms.
• Excellent verbal and written communication skills.
• Ability to multi-task, organize, prioritize, research, and resolve issues in a timely and effective manner.
• Ability to meet strict deadlines and take direction.
• Must be able to provide clear, concise written responses to management inquires.
• Advanced professional analytical skills, ability to analyze problems and provide the appropriate solution.
• Advanced problem solving, multi-tasking and organizational skills with strong attention to detail.
• Proven ability to prioritize workflow during high volumes within a critical time frame.

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.   

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Speaking – Communicate verbally with others to convey information effectively.
• Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
• Instructing – Teach others how to do something.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management – Manage one's own time and the time of others.
• Writing – Communicate effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension – Able to read and understand information and ideas presented in writing.
• Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision – Able to see details at close range (within a few feet of the observer).
• Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences.
• Oral Expression – Able to communicate information and ideas verbally so others will understand.
• Speech Recognition – Able to identify and understand the speech of another person.
• Speech Clarity – Able to speak clearly so others can understand you.

Work Conditions 

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Who We Are

LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.