IT Operations Analyst (Colombia)

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a talented and motivated Senior IT Operations Analyst who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As the Senior IT Operations Analyst, you will be an integral part of the IT Operations team that provides software and hardware support as well as access controls to our large internal end user base. Being a senior member of our team; you will be accountable for; Jamf management and administration including 3rd party integrations and worldwide deployment, Google Workspace administration/MDM implementation, as well as providing the absolute highest level of IT Support for our end users. 

What You'll Do:

•  Cultivate working relationships with local Colombian-based sourcing resources to assist in the procurement of IT equipment including but not limited to Apple Macbooks, Windows OS laptops, and various computer peripherals. 
• Respond to incoming ITSD tickets in Jira in a timely manner, working the issue from inception to completion. 
• Contribute to working down assigned items in our existing Jira backlog of initiative-based elements as we work to become a more proactive IT Operations team. 
• Act as a senior member of our IT Operations team, actively looking for opportunities to
• contribute to the team for the betterment of the organization, but also acting as professional mentor to less experienced members of the team. 
• Maintain a high-level of technical change awareness in terms of both our large application stack but also be well versed in IT Security. You should possess the ability and confidence to accurately convey this information to both the larger engineering team but in some cases, the organization as a whole. 
• Obtain and provision hardware and software requests as assigned. 
• Conduct IT Operations on-boarding training for organization new hires as well as processing IT-focused employee termination responsibilities 
• Contribute to existing and future IT audit work pertaining to access control history, ITSD ticketing, as well as quarterly software vendor audits. 

What We Look For:

• Experience: Minimum 10 years 
• Experience and comfort working on an agile team – an ideal candidate should be familiar with agile concepts including Jira ticketing classification, pointing, and meeting workflows. 
• Systems and skills knowledge should include a high level of aptitude in the following: Google Workspace administration, Jamf management and configuration, Jira ticketing including automation and workflows, 3rd Party MDM solutions, MacOS and hardware troubleshooting, Microsoft Office administration, and 3rd party antivirus administration. 
• Due to the nature of this role, candidates must be based in the Bogota area. This role will be a hybrid of work from home and in-oce as needed (Remoti). 

Preferred Qualifications 

• Possess the ability to be a self-starter: See a problem-Assess the situation and any variablesWork quickly and accurately to resolve the problemIdentify areas where processes can be improved to reduce the reoccurrence of existing problemTake the initiative and work autonomously to implement the improvement. 
• Ability to react to a rapidly changing organization with a true start-up mentality. 
• Has a team-oriented mindset of sharing the load of work but also be willing to step-up when resources are minimized. Our ideal candidate is an excellent communicator, showing patience and willingness to mentor. 
• Possess a high level or organization with the ability document workflows accurately and in a manner that can be replicated. Change management is critical to the success of our IT Operations team for both auditing purposes and process improvement, our ideal candidate would have experience and comfort in bringing these skills to Sezzle.
• Experience in working with SOC 2, SOX, PCI-DSS and CIS controls; specifically in implementation, administration, and continued adherence to these controls. 

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

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