Fraud Customer Success Consultant - Remote

• You proactively lead engagements to provide best in class insights and deliverables. You provide expertise across our fraud and identity platforms and services and are a resource to customers to identify creative and efficient solutions to their objectives.

• Inspire customer confidence through timely and reliable execution of services and develop product usage maturity models to ensure customers track to the most effective use of our solutions.   

• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement 

• Lead and deliver customer initiatives and manage all phases of a customer project lifecycle to ensure successful project delivery. 

• Identifies the most critical aspects of a problem, and guides business-focused solutions and recommendations that drive customer value.  

• Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business.  

• Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations. 

• Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions.  

• Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers. 

• Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations. 

• Bachelor’s degree in business, finance or computer science or the equivalent plus 5+ years consultancy, project management, implementation management and/or fraud management experience 

• Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas 

• Effective customer-service orientation and relationship-building skills 

• Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources 

• Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges 

• Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones 

• Advanced skills with MS Word, Excel, and PowerPoint 

• Ability to communicate complex ideas effectively – both verbally and in writing in English throughout all levels of an organization. 

• Ability to effectively work remotely.  

• Availability for some overnight travel and on call rotation.  

• Ability to make decisions guided by policies, procedures and business plans with limited guidance. 

We’d love to see: 

• Consultancy and Customer Success experience 

• Fraud management or identity and access management experience 

• Exposure to the financial services or insurance industries 

• Knowledge of TransUnion’s fraud and identity product and services 

• Preferred Fluency in Spanish, Portuguese 

• Working knowledge of JSON, Tableau, Looker and/or Databricks