Customer Success Consultant - UK

They are a leading software firm that enables higher education institutions to increase student success and graduation rates through community engagement. They are a SaaS company with 525+ campus partners and 4.5M+ students actively using the platform. They have a diverse and world class team poised for their next phase of rapid growth.

As a Customer Success Consultant (CSC), you will directly impact the vision and mission by partnering with campuses to support their success. Your primary objective will be to build strong relationships with a portfolio of accounts and strategically support them to drive retention and growth. The #1 KPI for this role is negative churn.

As a Customer Success professional, you will be managing ongoing customer engagement, creating and implementing retention strategies, actively growing accounts and actively participating in building the Campus Success Playbook.

CSC professionals who are most successful in this role are dedicated to their mission and vision, live their values, and meet the following qualifications:

• 3+years relevant experience in a proactive, customer-facing/customer success/sales/problem-solving role

• Ability to identify at-risk accounts and implement action plans to mitigate churn

• Experience in identifying and driving expansion and up-sell opportunities

• Proven ability to foster new relationships with the key front line, director level and executive stakeholders in higher education, including CIOs, Provosts, Deans, Vice Chancellors, Head of Marcomms and Student groups.

• Hands-on strategic account management experience by which you can successfully own assigned accounts effectively with consistent monitoring, accurate reporting and continuous sales account planning

• Strong Communicator with effective written communication skills

• Excellent time management and organizational skills with the ability to effectively handle multiple projects and tasks

• Excellent presentation skills, including the ability to engage audiences virtually

• An intense drive to "make things happen " in a fast-paced environment

• Ability to collaborate with multiple stakeholders to create and refine repeatable and scalable processes

Bonus points if you:

• Experience working in a Enterprise SaaS company or a startup or the tech industry

• Have sales experience

• Culturally aware and able to interact with teams across the globe

• Additional languages to English considered an asset

What you can expect from them:

• A chance to work towards an amazing mission of helping students succeed as a team member of a global tech startup

• Remote-friendly work environment: Ability to work from anywhere in the UK

• Generous paid vacation time and great benefits.

• Continuous learning and growth culture with many opportunities to develop professionally

• Home Office Set up support with a company laptop, equipment and support to set up your home office team

This is a remote role based anywhere in the United Kingdom.