Job description

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted, and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries in more than 53 countries. By uniting unique high-end technologies across the full digital continuum with 57,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

We are currently looking for an ITIL Service Delivery Manager with German

Key Information About The Role

Service Excellence: You’ll lead a team of dedicated professionals, ensuring the highest standards of service delivery. Your focus will be on maintaining efficient processes, minimizing downtime, and exceeding customer expectations.
Main contact for the customer: You will be responsible for addressing and resolving process related customer queries and escalations.
Shift Flexibility: Our team operates on a rotating shift basis, covering both mornings (6 am – 2 pm) and evenings (10 am – 6 pm). This flexibility allows for work-life balance and ensures optimal coverage.
On-Call Commitment: As part of our commitment to reliability, you’ll participate in an on-call rotation, providing support 24/7. Your expertise will be critical during emergencies and planned maintenance.
Weekend Work: We believe in shared responsibility. You’ll join the team in planned weekend work, ensuring our services remain uninterrupted.
Hybrid Work Environment: We understand the importance of flexibility. Whether you prefer remote work or a hybrid setup, we accommodate your needs.

Your Responsibilities

Ownership of one or more ITIL process
Solid leading person that can collaborate with the team to set the priorities/requirements straight.
Coordination of complex and escalated changes
Customer contact for processes and escalations
Managing a team of database administration and development support
Operational control and planning
Availability Management
IT Service Continuity Management
Service Level Management
Project Management
Finance Management
Reporting

Our Requirements

German (C1)
English (B2)
ITIL experience
Excel intermediate
Service experience
Experience with ITSM tools (SerivceNow, OSMQ, Remedy, Jira)
Confluence knowledge
Project Management experience

Nice-to-have

ITIL IT Service Management Certificate
Prince Certificate
Contract negotiation experience
Finance Management
Transition Management experience

Our Offering

Wellbeing programs & work-life balance - integration and passion sharing events
Private medical and dental care
Benefits platform – shopping, cinema, sport etc.
Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
Courses and certifications e.g. Google Cloud, AWS, ITIL
Conferences and Expert Communities
Gift packages for special occasions: Easter, Christmas, Children’s Day
Appreciation for seniority: additional days off, Atos Jubilee gifts
Remote working
Charity and eco initiatives
Your benefits could vary depending on employment contract type.

#Eviden

Please, attach your CV in English!

If you have any questions, please contact our recruiter: Vanesa Yordanova

Let’s grow together.

We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website: Eviden | Privacy Policy

Nasze przedsiębiorstwo przestrzega zasad ochrony sygnalistów ustanowionych w dedykowanej procedurze zgodnie z ustawą z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz.U. z 2024 r. poz. 928), zapewniając wszystkim pracownikom oraz osobom ubiegającym się o zatrudnienie lub świadczenie usług pełną poufność i ochronę w zakresie zgłaszania naruszeń prawa.

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