Customer Support Happiness Officer - Vietnamese

Job Overview

We are in search of a dedicated Bilingual Vietnamese - English Customer Support Agent, also referred to as a Happiness Officer. This individual will be responsible for delivering exceptional and courteous service through both email and live chat channels. A genuine enthusiasm for assisting others and the ability to maintain composure in challenging situations are essential qualities we are looking for.

Key Responsibilities

• Deliver professional and courteous customer service via email and live chat.
• Translate our product materials into Vietnamese effectively.
• Regularly moderate and evaluate translations completed by team members.
• Uphold high standards of customer service in all interactions.
  
  

Required Skills

• Proficiency in both Vietnamese and English.
• Strong communication and interpersonal abilities.
• A calm and professional approach to handling customer inquiries.
• Experience in translation and moderation is advantageous.
• Effective problem-solving skills, particularly in high-pressure scenarios.
  
  

Qualifications

• Previous experience in customer service or support roles is essential.
• Familiarity with translation tools and methodologies is preferred.
• A strong commitment to helping others and a positive disposition are crucial.
  
  

Career Growth Opportunities

At our company, we are committed to fostering an environment that encourages personal and professional development. Engaging in both translation and customer support will provide you with invaluable experience that can lead to further advancement within our organization.

Company Culture And Values

Our work environment is one of collaboration and support, where team members are encouraged to assist one another to effectively resolve customer challenges. We prioritize effective communication and a positive work atmosphere, making our company a great place to contribute and grow.

Employment Type: Full-Time