Happiness Officers - Bilingual Chinese and English

Job Overview

We are in search of a Bilingual Chinese-English Customer Support Agent, referred to as Happiness Officer, who will deliver outstanding and friendly service through our email and live chat platforms. This role is ideal for individuals who possess a sincere passion for assisting others and can maintain composure in high-pressure situations. Additionally, the successful candidate will play a key role in translating our product into Chinese, leveraging provided tools for efficient translation and moderating peer translations regularly.

Key Responsibilities

• Deliver exceptional customer service via email and live chat channels
• Translate product content into Chinese seamlessly
• Review and moderate translations from fellow team members
• Uphold a friendly and professional demeanor at all times
• Efficiently address customer inquiries and resolve issues
  
  

Required Skills

• Bilingual proficiency in Chinese and English
• Strong written and verbal communication abilities
• Excellent problem-solving skills
• Capability to remain calm and effective under pressure
• A genuine passion for helping others
• Familiarity with translation tools is advantageous
  
  

Qualifications

• Previous experience in customer support is preferred
• Experience in translation or bilingual communication is beneficial
• Strong interpersonal skills
• Ability to thrive in a fast-paced environment
  
  

Career Growth Opportunities

Being a part of our customer support team opens doors for skill enhancement in both translation and customer service, potentially leading to further career advancements within the organization.

Company Culture and Values

Our organization fosters a supportive and collaborative atmosphere, prioritizing customer satisfaction and encouraging team members to passionately express their dedication to helping others.

Networking and Professional Opportunities

Joining our team provides ample opportunities for networking, collaboration, and professional development within a reputable company, enhancing your career trajectory in the industry.

Employment Type: Full-Time