Customer Support Happiness Officer - Italian

Job Overview

We are seeking a diligent and enthusiastic Bilingual Italian - English Customer Support Agent, commonly referred to as a Happiness Officer. In this pivotal role, you will provide exceptional customer service through our email and live-chat platforms, ensuring a positive experience for our clients. Your passion for assisting others and ability to maintain composure under demanding circumstances will be crucial.

Key Responsibilities

• Deliver outstanding support to customers via email and live chat channels
• Accurately translate product content into Italian
• Oversee and moderate translations completed by fellow team members
• Uphold a positive demeanor while resolving customer inquiries
  
  

Required Skills

• Fluency in both Italian and English
• Excellent verbal and written communication abilities
• Capacity to stay calm and professional in high-pressure situations
• Strong problem-solving skills
  
  

Qualifications

• Prior experience in customer support or a related field is preferred
• Demonstrated bilingual communication proficiency in Italian and English
• A genuine commitment to providing outstanding service
  
  

Career Growth Opportunities

Join our organization and benefit from numerous opportunities for professional development and skill enhancement, particularly in customer relations and translation. We encourage our team members to take initiative in their roles and explore avenues for advancement within the company.

Company Culture And Values

Our company prides itself on fostering a collaborative and supportive environment. We value diversity and inclusivity, creating a workplace where employees can thrive and contribute positively to customer satisfaction.

Networking and Professional Opportunities

Being part of our team opens doors to valuable networking opportunities within the industry. Collaborate with talented professionals and enhance your skills in a dynamic setting.

Compensation And Benefits

• Competitive salary commensurate with experience
• Access to health and wellness benefits
• Paid time off and holiday pay
• Flexible working hours and remote work options available
• Access to training resources for translation and customer service development
  
  

If you are passionate about making a difference in customer support and eager to contribute to a positive team culture, we invite you to apply for this fulfilling position.

Employment Type: Full-Time