Account Director (Remote- US Eastern or Central Time Based Only)

Job Summary 

As an Account Director within Togetherwork’s Associations Product Group, you will serve as a senior client-facing member of the integrated team, responsible for leading and growing customer relationships within a portfolio of Enterprise accounts. The primary objectives of the role will be to create a high-functioning account team, lead the daily customer experience of Top Key Accounts, and drive retention & renewal of the complete list of Enterprise accounts (25-50).  You will develop a thorough understanding of our products, service offerings, and the unique dynamics of our customers' organization to better expand our relationships.

Responsibilities 

• Create a High-Functioning Account Management Team:
• Initially overseeing 2-3 direct reports and potentially more beyond.
• Create a high-functioning account team through effective coaching, goal setting, and progress development.
• Provide guidance and support to direct reports to ensure alignment with organizational objectives.
• Lead the Daily Customer Experience:
• Create & Build Customer Confidence
• Develop lasting relationships to create loyal customers and improve retention.
• Consult on product usage best practices and drive feature adoption.
• Understand their business objectives and how our products support them.
• Drive Retention & Renewal:
• Identifying upsell opportunities
• Secure yearly/ multi-year renewals through strong business routines and contract negotiations
• Ensure customer alignment with ongoing financial deliverables through renewal.
• Collaborate with product team to provide recommendations based on client feedback to innovate and enhance our products.
• Maintain accurate records of customer interactions (email, shared documents, software/ Salesforce notes)
• Effective Communication:
  • Quarterly Business Reviews
  • Strategic Recommendations
  • Results Reporting
  • Best Practices & Product Adoption Strategies
• Create pro-active presentations (in PowerPoint) that help frame-up and deliver against multiple scenarios.
• Analyze and determine customer needs and be able to summarize in presentation formats:
• Provide feedback to the Product Management and Support teams; coordinate consolidated customer communications

Requirements 

• Education:
• Bachelor's degree in Business Administration, Marketing, Accounting, Finance, or related field. Advanced degree preferred but not required

• Experience:
  • Minimum of 8-10 years of experience in account management or client leadership roles within the software or technology industry, with at least 8 years of hands-on experience in the field and a minimum of 5 years in a leadership capacity.
  • Proven track record of successfully managing Enterprise accounts and driving retention & renewal strategies.
  • Demonstrated experience in leading and developing high-performing account management teams.
  • Demonstrated ability to communicate with technical and financial stakeholders using appropriate language and vocabulary effectively.
  • Comfortable discussing SAAS solutions, cloud-based technologies, and other technical aspects relevant to the industry.
  • Experience translating complex technical concepts into clear, understandable terms for non-technical clients.
  • Proficiency with Salesforce or Microsoft Dynamics
  • Familiarity with Monday.com and Confluence highly preferred, but not required.
• Core Competencies
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate complex ideas and strategies.
  • Proficiency in presentation building, email communication, and conducting business meetings.
  • Strong negotiation and contract management skills.
  • Exceptional analytical and problem-solving abilities.
  • Strategic thinker with the ability to understand market trends and anticipate changes.
  • Highly organized with excellent time management skills.
  • Customer-centric mindset with a focus on building long-term relationships.
  • Collaborative team player with the ability to work cross-functionally.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $135,000 - $145,000 USD per year plus commission 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.