IT Specialist

About Addi

We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. We launched in February 2019 and have already served millions of clients and disbursed millions of dollars.

We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially.

We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.

Mission:

Safeguard the company's sensitive data and ensure the optimal performance of its IT systems by protecting the technological infrastructure from external threats, providing excellent technical support to users, and fostering technological innovation to drive efficiency and business growth.

What You Will Do

• Achieved a 99% resolution rate for tickets assigned on the "Asana" platform within defined SLA timelines.

• Integrated zero trust principles across all identified components in Addi Google Workspace with 100% compliance.

  • Deployed and maintained Mobile Device Management (MDM) and Data Loss Prevention (DLP) policies.

  • Enforced trusted device policies, deny unauthorized applications, and enable secure LDAP configurations.

  • Strengthen Chrome security settings to align with zero trust principles.

• Design Single Sign-On (SSO) framework for the network in the next two-three months

  • Upgraded firmware across network devices to ensure compatibility and optimal security.

  • Collaborated with stakeholders to design and deploy a robust SSO system that adheres to zero trust protocols.

• Reduced execution times for recurring tasks by at least 20% through workflow automation and scripting.

• Maintained 100% uptime for assigned integrations and resolved 100 % of SIEM alerts within defined SLAs.

• Harden 100% of devices against defined benchmarks and industry standards within set deadlines.

  • Implemented device hardening practices to reduce vulnerabilities.

  • Benchmark devices to ensure compliance with security best practices and organizational policies.

Requirements:

• 4-5 years of experience in IT support, systems administration, or cybersecurity roles. Ideally in Bogotá.

• Demonstrates a track record in managing and maintaining corporate IT infrastructure, including servers, networks, and endpoints.

• Strong understanding of IT systems, networks, and security principles, including Zero Trust frameworks.

• Experience implementing and enforcing IT security protocols to protect sensitive and confidential data.

• Proficiency in Google Workspace administration, MDM, LDAP, DLP and scripting languages.

• Hands-on experience with firewalls, intrusion detection/prevention systems, and antivirus solutions.

• Experience in ensuring compliance with data protection regulations (e.g., GDPR, HIPAA). or ISO 27001.

• Advanced knowledge of operating systems (Windows, Linux, macOS).

• Experience with virtualization platforms (e.g., VMware, Hyper-V) and cloud-based solutions.

• Familiarity with network technologies such as VPNs, DNS, DHCP, and TCP/IP.

• Proficiency with IT management tools and software, including ticketing systems, monitoring tools, and cloud platforms (e.g., AWS, Azure, GCP, ELK).

• Nice to have: PCI Knowledge

How The Hiring Process Looks Like

• Meet with our recruiter for a 30-minute video chat. We will get to know you better, understand what you’re looking for, and answer any questions you might have about ADDI.

• Meet with the hiring manager and engineer manager for a 50-minute video chat interview. Here, we will ask you questions about your technical background, cultural fit and deep deeper into your experience and skills. You will be able to ask any questions about the culture and how we work at ADDI.

• Meet with our HM and IT Specialists for a 60-minute technical interview. We would like to evaluate your adherence to our standards in security, network and EAM

• Meet with one of our founders for a 30-minute chat to talk about the vision of the company, what we are building and how you will contribute to our product.