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Account Manager

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Bachelor's degree required., 3 years in a similar role., Knowledge of Employee Benefits insurance., Experience with PBM or pharmacy consulting preferred..

Key responsabilities:

  • Build and maintain broker and client relationships.
  • Manage daily client support activities and resolutions.
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VerusRx Insurance Scaleup https://www.verus-rx.com/
201 - 500 Employees
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Job description


ORGANIZATIONAL INFORMATION

We are a small, but rapidly growing PBM. Our culture is important to us, so teamwork and open/honest communication are critical to maintain a balanced work/life schedule. Most importantly, we encourage you to have fun, maintain humor in your workday, and set that example for your team. At Verus, we believe deeply in diversity and all of the fascinating characteristics that make us each unique. We are focused on equality, inclusion, and keeping up with a modern and progressive approach.

 

Position Summary

The Account Manager (AM) will be responsible for all day-to- day activity and the service experience of their assigned brokers and client accounts. This includes escalated member issues, billing inquiries, ad-hoc client reports, documenting the CRM system and managing benefit fair requests. This individual will work closely with assigned Account Executive to build and maintain strong and positive broker and client relationships ensuring customer satisfaction, growth and retention for assigned book of business.

 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Build strong broker and client relationships by consistently delivering on client requirements in a timely fashion.
  • Manage daily client support activities and resolution of routine to complex client issues and requests.
  • Provide timely and accurate answers to escalated member issues/inquiries from internal and external sources.
  • Coordinate with internal departments to fulfill client needs and requests and coordinate all interaction for plan updates and changes.
  • Set up and timely and accurately deliver monthly Executive Summary reports to brokers and clients.
  • Coordinate all aspects for open enrollment and health fair meetings including, gathering materials, facilitating printing and shipping and attending events as needed.
  • Documenting all client information accurately in the CRM system for assigned book of business.
  • Understands, documents, and communicates clients’ technical and service specifications across the organization
  • Participate in assigned client implementations
  • Support new product and business implementations.
  • Use judgement on when to escalate client issues and concerns to Senior Leadership.
  • Other duties as assigned.

 

Minimum Qualifications (Knowledge, Skills, and Abilities)
  • Bachelor’s degree and 3 years in a similar role with experience in a related industry which includes PBM, pharmacy consulting and pharmacy, or equivalent combination of education and experience.
  • Must have a thorough knowledge of Employee Benefits insurance with an ability to read, analyze and interpret industry policies and contract documents.
  • Knowledge of systems: MS Office; Word, Excel, PowerPoint, Project and Outlook as well as Salesforce
  • Experience with self-insured employer groups and TPAs is preferred.
  • Excellent verbal and written communication skills.
  • Must have the ability to use logical methods to address problems and develop effective solutions ensuring customer expectations are met or exceeded.
  • Must have advanced attention to detail with the ability to prioritize and meet deadlines.
  • Ability to analyze, interpret and organize information in a clear and concise manner.
  • Strong problem-solving skills.
  • Demonstrates ability to manage multiple priorities and deadlines.
  • A well-organized and self-directed individual who is able to work with minimal amount of supervision.

This is a remote role with up to 15% of travel required.


TO ALL RECRUITMENT AGENCIES: Verus Rx, LLC (“VRX”) and its affiliated companies do not accept unsolicited agency resumes. Please do not forward resumes for any of our job postings, to our careers sites, or to any employees of VRX or its affiliates. VRX is not responsible for any fees related to unsolicited resumes.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Detail Oriented
  • Problem Solving
  • Microsoft Office
  • Teamwork
  • Communication
  • Organizational Skills

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