Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Job Description
Good knowledge and understanding of windows server Operating system (2012/2016/2019 etc.)
Basic understanding on virtualization concepts (E.g.: VMware/Nutanix – Hyperconverged Infrastructure)
Basic networking concepts and OSI model
Scripting or automation knowledge would be plus (PowerShell/python etc.)
Physical Server hardware knowledge would be plus (HPE/Cisco etc.)
Basic idea on Monitoring tools, patching tools, Backup tools etc.
Good communication skills (verbal, written, presentation)
Able to handle the customers over the voice/email/chat etc.
Basic cloud knowledge on Azure/AWS/GCP etc.
Passion and accountability for the environment you will be responsible
Enthusiasm to learn and Adopt technologies and hardworking in nature.
As Part Of Your Responsibilities You Will Be Required To:
Provide Day To Day Technology Directions Within Windows Server OS, VMware, Physical Server Hardware, Nutanix (HCI) Platform
Maintain Global Collaboration With The Other Micron It Operations Teams, Both Internal And External To I&O
Operational Support Escalation
Incident Management And Problem Management
Project Execution
Maintain Ola And Sla Agreements With Other Micron Business Units
Innovation & Automation
Job Roles & Responsibilities:
Maintain systems.
· Maintain systems by keeping them tuned and compliant with company standards for optimum performance and capacity utilization.
· Maintain systems with the current OS, and software and firmware patches and upgrades.
· Maintain standards of operations, such as backups, naming standards, and configurations.
· Coordinate planned downtime and software installs of your assigned servers.
· Communicate system status and coordinate maintenance activities.
Support day-to-day operations and provide customer support.
· Provide 24x7 on-call technical support and expertise for customer issues and service provider escalation.
· Monitor the environment for potential system issues and resolve appropriately.
· Adhere to the change management process for any planned maintenance, or when potential issues are identified.
· Coordinate vendor-specific support and problem resolution.
Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of Micron’s core computing resources.
· Establish and implement policies, procedures, and standards, and ensure conformance.
· Plan and implement strategies for minimizing service outages, and for reducing the impact of such outages on business operations (i.e., availability, contingency, and disaster planning).
· Adhere to Micron’s established processes and policies.
Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of Micron’s core computing resources.
· Establish and implement policies, procedures, and standards, and ensure conformance.
· Plan and implement strategies for minimizing service outages, and for reducing the impact of such outages on business operations (i.e., availability, contingency, and disaster planning).
· Adhere to Micron’s established processes and policies.
Continually work to improve operations.
· Define and adhere to established service and operational level agreements.
· Collect, monitor, report, and interpret operating metrics.
· Evaluate and test new software for compatibility with the computing environment.
· Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
· Identify service improvement opportunities.
Provide system security and access.
· Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames.
· Adhere to Micron’s security policies for all managed services.
· Regularly audit systems to ensure they are meeting compliance requirements.
"The specified role does not encompass the following responsibilities: Finalization of sales agreements or the execution of sales contracts is prohibited. The role also does not carry the authority to make definitive decisions regarding contracts, be it their conclusion or termination. Furthermore, the role is not designed to involve participation in pricing negotiations or the authorization of contracts. These activities fall beyond the permissible duties of the position."
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_na@micron.com
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
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