Service Engineer (German speaking, DACH)

Our client has successfully been manufacturing high-quality and reliable products for renowned brands. We offer a variety of quality products such as Hybrid inverters, Single phase inverters, Three phase inverters, EV Chargers and Connect & monitoring solutions. We are recruiting a Service Engineer for the DACH Market in Germany.

Responsibilities: 

• Provide technical troubleshooting support to installers and other customers via phone or digital channels
  

• Provide commissioning support (remote or on-site)
  

• Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
  

• Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
  

• Support the qualification, onboarding and management of new service partners
  

• Accurately document all relevant case information using CRM software
  

• Deliver training sessions to customers or internal colleagues
  

• Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
  

• Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process
  

Qualifications: 

• Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
  

• Fluent in German and business fluent in English.
  

• In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements, etc.
  

• Ability to work independently and focused in a dynamic, fast-paced environment
  

• Quick learner with a desire to increase knowledge in the clean-tech industry
  

• Prior work experience in a PV related industry is not a necessity but will be an advantage