Key Account Manager

Description

JOB TITLE: Key Account Manager

LOCATION: Texas

REPORTS TO: Dental Field Operation Manager

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.  Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

We are looking for a world-class Key Account Manager to join Sunbit’s fast growing Dental vertical. As a Key Account Manager you will be responsible for training new dental practices on how to use our patient financing product, you will play a crucial role in ensuring that our clients are fully equipped to utilize our financing solutions effectively. You will be the primary point of contact for new dental practices, guiding them through the onboarding process and providing comprehensive training to ensure they can maximize the benefits of our product in Texas. This is an opportunity for a motivated, customer-centric, and data-driven individual to work with our dental partners who have implemented Sunbit’s technology in their practices.

Requirements

What You'll Be Doing:

• Manage the onboarding process for new dental practices.
• Ensure all necessary documentation and initial setup tasks are completed efficiently.
• Deliver in-person training sessions on Sunbit’s patient financing options.
• Customize training materials to meet the specific needs of each dental practice.
• Ensure training sessions are interactive, informative, and engaging.
• Maintain in-depth knowledge of the patient financing product and any updates or changes.
• Serve as a subject matter expert, answering any questions and addressing concerns from dental practices.
• Build and maintain strong relationships with key stakeholders within the dental practices.
• Provide ongoing support and follow-up to ensure client satisfaction and product utilization.
• Gather feedback from dental practices to continuously identify areas for improvement in the product and training materials.
• Maintain accurate records of training sessions, client interactions, and progress (Sales Force).
• Provide regular reports to management on training outcomes and client satisfaction.

What You Bring to the Table:

• Bachelor’s degree in Business, Communications, Healthcare Administration, or related fields are an advantage.
• Minimum of 3 years of experience in account management, customer success, or training roles.
• Experience in the dental industry or with patient financing products is highly preferred.
• Excellent communication and presentation skills.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and training tools. 
• Customer-focused with a passion for helping clients succeed.
• Problem-solving mindset with the ability to adapt to changing circumstances.
• High level of professionalism and integrity.

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching 
• Cell Phone Stipend 
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

Cultural Competencies for Success at Sunbit:

• Serve others before self - Service oriented mindset 
• Own the impact - Maintain and build our relationships with our top 20% accounts 
• Connect genuinely - Effectively connect with merchants and be a proud Sunbit ambassador 
• Act fast - Respond to merchants, clients, and internal team members in a timely manner
• Include always - Work closely with team and actively welcome peers within the organization
• Innovate for good - Help our current and prospective merchants utilize Sunbit’s innovative technology to help patients and customers alike

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

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