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Chinese Speaking Administrative Support (BPO/Airline)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
South Africa

Offer summary

Qualifications:

Fluency in Chinese is essential., Matric qualification or higher., Experience with Access Dimensions is advantageous., None.

Key responsabilities:

  • Process lounge invoices and correspondence.
  • Assist with reconciliation of lounge accounts.
Black Pen Recruitment logo
Black Pen Recruitment Human Resources, Staffing & Recruiting TPE http://www.blackpenrecruitment.com
2 - 10 Employees
About Black Pen Recruitment
Black Pen Recruitment is the leading recruitment agency in fintech and cryptocurrency across Africa. From our headquarters in Cape Town, South Africa, we've been at the forefront of specialised recruitment since 2012, carving out a distinct niche in the landscape of financial technology. Our success story is rooted in our ability to identify top-tier talent and match them with leading companies in the industry. With over 180 clients worldwide and over 120,000 candidates in our database, we've built partnerships with Startups, Scale-ups, SMEs, and Corporates, driving growth and innovation every step of the way. We have also expanded our reach into key sectors including e-Commerce, Digital Banking, SaaS, Tech, and Travel/Tourism. Black Pen Recruitment stands as a dedicated partner in growing your team, with over a decade of experience. Driven by a vision to bridge the gap between talent and opportunity in the growing fintech and cryptocurrency sectors, we've built a formidable team of internationally trained recruiters who share a passion for excellence and dedication. With a strategic presence in Malta, we have established a global footprint, nurturing relationships with clients worldwide. Our journey has been defined by navigating the frontier of finance and technology, driving excellence in every partnership we forge.
See more Black Pen Recruitment offers

Job description

Our client is a global leader dedicated to enhancing the travel experience, partnering with top payment networks, leading banks, airlines, and hotel groups worldwide. With a focus on delivering premier airport experiences, loyalty and customer engagement solutions, and insurance services, they reach over 400 million end consumers, transforming travel into a seamless and rewarding journey.

As the operator of the renowned airport experiences programme, Priority Pass, they offer access to an extensive network of over 1,600 lounges and travel experiences across 725+ airports in 145 countries, covering dining, retail, relaxation, and spa services, and helping travelers move with ease, comfort, and confidence.


Role Overview

Provide essential administrative support for the team using Access Dimensions software, specifically for Lounge and Non-Lounge activities. Ensure smooth processing of invoices, reconciliations, and settlements, maintaining effective communication with both internal and external stakeholders. A detail-oriented and proactive individual who can efficiently handle administrative duties in a fast-paced BPO/airline environment. The role demands effective invoice processing, strong reconciliation skills, and the ability to manage cash flow inputs accurately.


Job Type: Part-time or Full-time (salary to be determined)

Location: South Africa

Workplace: Fully Remote

Training and Onboarding: In Office



Requirements

Fluency in Chinese is essential.

Must have a Matric qualification or higher.

Candidates must be based in South Africa.

Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.

Excellent communication and interpersonal skills for liaising with diverse stakeholders.

Experience with Access Dimensions and Freshdesk (or similar tools) is advantageous.


Responsibilities


Lounge Invoice Processing

Capture daily lounge-related correspondence (invoices, queries, etc.) received via Freshdesk in the Lounge Tracker.

Process lounge invoices efficiently and within required deadlines.

Validate lounge invoices against visit reports.

Resolve queries with stakeholders amicably, ensuring a collaborative approach.

Maintain organized documentation and filing of all records.


Supplier Reconciliation

Assist with timely reconciliation of lounge accounts to ensure accuracy and alignment.


Supplier Settlement

Aid in the preparation of payment files, ensuring that payment merges are accurate.

Ensure suppliers receive remittance advice for each respective payment made.


Cashflow

Contribute to cash flow management by updating the Lounge Tracker and processing invoices promptly.


Ageing

Provide necessary inputs and comments on ageing invoices.


Accruals

Offer insights and comments on unprocessed invoices as part of the accruals process.


Stakeholder Management

Collaborate with both internal and external stakeholders to resolve queries, maintaining a professional and cooperative relationship.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

ReconciliationFreshdeskInvoice ApprovalCash Flow Management

Other Skills

  • Detail Oriented
  • Organizational Skills
  • Teamwork
  • Communication
  • Social Skills
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