Senior Product Operations Manager

HackerOne is the global leader in human-powered security, harnessing the creativity of the world’s largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

Senior Product Operations Manager

Position Summary 

HackerOne is seeking a Senior Product Operations Manager who is entrepreneurial, detail-oriented, and loves working across diverse teams. This role must collaborate both within the Product & Design team and across the organization in order to successfully advocate for improving existing processes and programs, as well as managing cross-functional operational efforts and ensuring open communication flow across the company. Responsibilities will include proactively identifying areas for improvement, building new initiatives. The successful candidate has a passion for driving continuous improvement, ensuring broad collaboration and information sharing, and thrives in a team first, customer obsessed culture.

You will own critical company-wide initiatives such as our roadmapping process, product release programs, and company-wide communications.  You will work hand in hand with our executive leadership, engineers, designers, and other key cross-functional partners and stakeholders to deliver impactful advances in the product that drive key business results. 

Mission of the Product Management Team at HackerOne

The HackerOne Product Team executes the product vision and strategy to unlock the power of human intelligence and talent to create a more secure internet.

Responsibilities

• Identifies, proposes, and partners on strategic Product programs; works across the company to drive adoption and orchestration of various workstreams

• Ensure cross-company communication and alignment within the team and across all departments

• Orchestrate design processes to help create product experiences that users love

• Designs structure for department or company-wide presentations and take lead on agenda and cadence for any content prep meetings

• Monitor & analyze trends to provide the key insights that drive the performance of the team

• Partner with EPD & Data Science teams to develop a feature tracking process that scales with product development

• Actively engage with Marketing, Customer, and Hacker Success teams to ensure successful product launches and adoption

• Closely align with Engineering and Marketing leadership on Product wide initiatives

• Executes on the culture of a data driven organization, embrace the mindset of product iteration through analytical experiments and calculated risks

• Embraces diversity of team and ideas and is an active driver of positive culture

Requirements

• 4+ years experience in Product Operations or Program Management at a fast-growing software company

• Track record of success delivering processes and frameworks that drive business results

• Possesses excellent oral and written communication skills, including communication with senior executives

• Experience working with Agile Software methodology

• Strong history working with product development and marketing teams (references will be requested)

• Able to support teams in both North American and European time zones

• Prior experience and success leading cross-functional teams remotely, occasional travel required

• Work remotely in the US

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We are a Circle Back Initiative Employer and commit to responding to every applicant.

We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

HackerOne Values

HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.