Customer Service Advisor

• Take inbound phone calls, chats, and/or emails while accurately completing online account transactions, maintenance, and service requests from customers 

• Maintain an excellent understanding of bank products and services, procedures, policies, and appropriate regulatory issues in relation to deposit and transaction accounts, while providing empathetic and professional customer service  

• Have a strong understanding of LendingClub products/services with the ability to adapt to new situations by thinking critically, and providing solutions to our members 

• Help members understand their available options and plan what benefits them financially, as well as emotionally  

• Contribute to defined KPIs and results by infusing a human element into our call model 

Pay for the position:  $20/hr 

Start Date: February 3, 2025 

• 1+ year experience in retail customer service, banking, or call center   

• You are comfortable with technology and capable of handling back-to-back phone calls and rapid switches between phone, email, and chat communications  

• You can contribute to a positive team environment by actively engaging with your peers and leaders, seeking out and applying feedback, sharing ideas and best practices 

• You take ownership of customer concerns and resolve customer issues at the first point of contact 

• You are timely and reliable, as it is important to adhere to your daily schedule  

•  Ability to build relationships and focus on customer experiences 

• High school diploma or GED equivalent required

Virtual (Work from Home) Considerations:  

LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home):  

• Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work. 

• Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)  

• Be able to connect directly into your modem/router (not via wifi); ethernet cord provided 

• Be comfortable trouble shooting technical issues without in-person IT support  

• MUST live and work within 75 miles of the LendingClub office hiring this role. 

• While working, it is expected that you are not the primary caregiver to any pets, children or elderly. 

Working Conditions  

Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.  

What Makes LC different:  

A great place to build your career  

We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.  

We celebrate individuality  

Individual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community.  

You are worth it  

We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:  

• Generous paid time off  

• 401(k) match up to 4% ($5,000 per year max) 

• Wellness program with cash incentives and more!  

Perks with purpose   

We also offer a wide range of onsite perks to help you get the most out of your day.  

• Onsite gym, locker room, showers and a bike room  

• Public Café in the building  

• Onsite barista for made to order coffee, smoothies and teas 

• Light-filled, colorful workspaces that encourage collaboration and innovation  

• Covered parking  

• Basketball courts and open field for sports activities  

• Healthy snacks and drinks  

Position ineligible for visa sponsorship.  

Check us out on social media! 

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