Customer Support Specialist - Samsung team

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Job Description

Looking for a remote job in Lithuania? We're now looking for a team member who is passionate about solving technical issues, wants to help others and is ready to support Samsung's clients!
 

How we work is simple: Concentrix is a global business outsourcing company, meaning, we offer our services to other companies to help them handle their customer service, finances and other business processes. As our colleague, you will be employed by Concentrix, but supporting our client Samsung - an internationally recognized industry leader in technology.

Now you’re probably wondering, what does the actual job entail? 

As a Customer Support Specialist in our Samsung team, you will:  

• Answer incoming calls, emails and chats in Lithuanian

• Provide technical and non-technical assistance to Samsung's customers

• Come up with efficient and satisfying solutions to customers inquiries

• Treat customers with respect, following the company policies and procedures

We think we'll be a great match if you're fluent in Lithuanian (C1) and have a good command of English (B2). Russian language skills will be considered as an advantage. It would be great if you have some previous experience in customer service, especially in a call center environment -  but don't worry if not, you will receive training and coaching to help you excel in your role.

What can we offer you? 

• A full-time job, with various shifts from Mon-Fri, between 09:00-19:00 

• An hourly rate of 9,15€ to 9,76€ (during trial period and after)

• A supportive team, with fantastic colleagues and managers, as well as real opportunities to grow in your career! 

If this sounds like a great opportunity for you, all you'll need to do is complete our recruitment process which consists of an an initial phone call with our recruiter, a Teams-interview and finally, a reference check. We look forward to seeing your application soon!

START: As soon as possible on an agreed upon date

LOCATION: Work from home in Lithuania

EMPLOYMENT TYPE: Permanent, with 3 month trial period

WORKING HOURS: Monday to Friday, various shifts between 09-19 (8,5 h/shift)

Concentrix is an equal opportunity employer   

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  

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