Member Support Specialist (Full-Time Contractor)

NerdWallet’s mission is to provide clarity for all of life’s financial decisions. As a Member Support Specialist, you’ll provide account and technical support and share financial guidance resources with NerdWallet’s rapidly growing membership base. 

As part of the User Operations team, you will be a key part of ensuring an excellent member experience on NerdWallet.com and with the NerdWallet mobile app. You’ll help members with free account features as well as paid subscription issues, credit score questions, product recommendations, and more across all support channels. 

We are looking for Nerds with a passion for helping people and an interest in personal finance as we significantly expand the product experiences offered to NerdWallet’s members. This role will consist primarily of responding to member requests across multiple platforms and providing consumers with appropriate resources and guidance to help them thrive on their financial journey.

Where you can make an impact: 

• Help consumers improve their lives through better financial decisions. You will do this by assisting our members in successfully utilizing the tools and features available through NerdWallet - always with their best interests in mind. 
• Become a technical product expert across NerdWallet’s offerings. 
• Communicate complex topics with clarity, empathy, and understanding, ensuring all members feel supported, regardless of their financial background.
• Work efficiently and effectively, achieving maximum customer satisfaction in minimum time through quality interactions.

Your experience:

We recognize not everyone will meet all of the criteria. If you meet most of the criteria below and you’re excited about the opportunity and willing to learn, we’d love to hear from you.

• Previous experience in technical support or customer service, with a knack for resolving issues efficiently while exceeding expectations
• Familiarity with tools like Zendesk, Confluence, JIRA, Trello, Slack, Google suite, Salesforce, Stripe, White Label Loyalty, etc. 
• Exceptional written and verbal communication skills 
• Outstanding analytical reading skills and an ability to assess users’ needs beyond surface level descriptions
• Enthusiasm for helping others navigate financial decisions and the willingness to “nerd out” about credit and budgeting!
• Remote work experience required 
• Fintech experience preferred

Where:

• This role will be remote (based in the U.S.).

Pay Transparency & Contract Details:

• The hourly rate for this position is $20.64/hour
• This is a W2 contract role hired by Magnit
• The estimated schedule for this engagement would be 40 hours per week from January-June
• This role is 100% remote

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