LMS Support Engineer

Dynatrace is the world leader in providing Application Performance Monitoring software. Some companies claim leadership, Dynatrace proves it. We’re redefining the rules of performance, with a focus on what it takes for companies to succeed in today’s digital economy. Being a trailblazer is hard work and we need dedicated team players that will work to ensure Dynatrace remains #1 in the market.

Dynatrace is looking for a Learning Management Systems (LMS) Support Engineer for the LMS Operations team. As a Learning Management Systems Support Engineer, you’ll play a crucial role in ensuring the smooth operation and effective utilization of the organization’s learning management system. Your responsibilities will span from technical administration to user support.

Responsibilities: 

• Administer and manage cloud environments, ensuring high availability and performance.
• Develop, update, and maintain CloudFormation templates or similar deployment automation scripts to automate the provisioning and deployment of infrastructure.
• Oversee the administration of our Learning Management System (LMS), including user management, content delivery, and system updates.
• Troubleshoot and resolve issues related to cloud automation, using logs and observability tools to diagnose and rectify problems promptly.
• Troubleshoot and resolve issues related to interacting with the LMS system
• Transfer incoming support tickets to the appropriate teams
• Collaborate with LMS Engineering R&D to further drive end-user experience
• Utilize the observability platform (Dynatrace) for operational tasks

Minimum Qualifications: 

• Bachelor's degree in focused on technology (i.e., Computer Science, Computer Engineering, Information Systems) or relevant work experience required.
• Minimum experience of 5 years working in a similar role. 

Preferred Qualifications:

• Proven experience in cloud administration with AWS, Azure, or GCP.
• Experience in infrastructure as code (IaC) using CloudFormation or Terraform; or configuration management solutions such as Ansible.
• Strong experience in administering and managing a Learning Management System.
• Ability to effectively troubleshoot cloud automation issues through log analysis.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.
• Experience in working with cross functional teams
• Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
• Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified).
• Prior experience in a DevOps environment or DevOps Site Reliability.  
• Knowledge of scripting languages such as Python, JavaScript, or Bash.
• Experience with SharePoint, Slack, and Zendesk or equivalent systems.
• Prior Experience with the Dynatrace Platform is a plus.

Travel Requirements

• 25% or less travel required

DOE, annual salary is $82,000 - $103,000 plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.