Account Manager

Description

Job Description 

As an Account Manager at Browzwear, your primary responsibility will be to ensure the success and satisfaction of our valued customers. You will serve as their trusted advisor, fostering strong relationships and helping them achieve their business objectives through effective use of our products/services. This role demands a strategic mindset, exceptional customer focus, and the ability to meet and exceed retention and expansion targets.

Key Responsibilities 

Customer Success: 

• Proactively engage with customers to understand their business needs, challenges, and objectives.
• Provide strategic guidance and actionable business reviews to ensure alignment with their goals.
• Develop and maintain in-depth knowledge of Browzwear's products and services to deliver tailored solutions.

Relationship Management:

• Build and maintain strong, long-lasting relationships with key stakeholders within each assigned account.
• Act with integrity at all times, serving as the main point of contact and advocate for the customer within the company.
• Delegate and partner with internal resources to address customer needs effectively.

Value Communication:

• Clearly articulate the value proposition of Browzwear's products/services.
• Demonstrate how our solutions address specific customer pain points and drive measurable success.

Adoption and Usage:

• Collaborate with product and technical support teams to drive adoption and maximize usage of our products/services.
• Identify opportunities for innovation and continuous learning, fostering curiosity to uncover new solutions.

Renewals and Expansion:

• Own the renewal process for existing accounts, ensuring timely contract renewals and customer satisfaction.
• Meet and exceed monthly quotas and quarterly targets for customer retention and account expansion.
• Identify upselling and cross-selling opportunities based on customer needs and usage patterns, supported by a strong sales orientation.

Requirements

Required Skills and Qualifications:

• Project Management Skills: Ability to organize, delegate, and partner with internal resources to meet customer objectives.
• Proven experience (7+ years) in a customer-facing role, such as Account Management or Customer Success.
• Strong experience with Enterprise B2B Software is a must. Experience in the design/fashion/apparel industries is a plus.
• Sales and customer orientation, with a proven track record of managing retention and expansion targets.
• Experience conducting actionable business reviews and making data-driven decisions.
• Excellent communication and presentation skills, with the ability to connect with both technical and non-technical audiences.
• Proactive, self-motivated, and strategic thinker with a problem-solving mindset.
• Strong curiosity and commitment to continuous learning and professional growth.

Preferred Qualifications:

• Experience with CRM software (e.g., Salesforce) and other relevant tools.
• Bachelor’s degree in Business Administration, Marketing, or a related field.