Manager, Clinical Service Operations

• Provide clinical consultation and direction for frontline (Duty to report, clinical framework, challenging or complex behaviours)
• Provide one-on-one and group debriefs
• Initiate and support self-care skills and strategies for frontline
• Lead team meetings as needed
• Attend and participate in program or department meetings as a representative of the management team
• Responsible for supporting the hiring process of front-line staff with people and culture managers.
• Leading a culture of excellence and professionalism and ensuring team dynamics are aligned with KHP values, policies, departmental strategies, etc. Ensure alignment within the management team and KHP values.

Qualifications:

• A degree or diploma in applicable fields such as Social Work, Psychology or Sexology
• Computer literacy including the ability to adapt to new software technology
• Bilingualism (French and English), both verbal and written skills, is an asset.
• Minimum 2-3 years professional experience managing employees and/or volunteers, preferably in mental health or child welfare
• Have a demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership roles to create collaborative impact.
• Thrives in a fast-paced environment, leaning into change and demonstrating ability to remain calm and level-headed.
• Experience in relevant industry such as helpline, mental health agency or crisis counselling related field with preference given to individuals having at least 5 years of experience in the social services sector
• Demonstrated experience in counselling and crisis intervention (telephone counselling preferred)
• Demonstrated ability to make in the moment decisions with good judgment
• Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline.
• Entrepreneurial, creative, strategic minded and energetic
• Conflict resolution skills, certifications an asset
• Clear and compelling communication skills
• Flexible and adaptable in a complex, changing environment
• Commitment to the vision and goals of the organization
• Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization

Requirements:

• As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions.
• Flexibility and willingness to work in a 24/7 environment, including evening, weekend and overnight work
• Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check”
• Ability to travel to KHP offices as required

  The Small Print 

  Kids Help Phone is an equal opportunity employer, values diversity of people and communities, and is committed to excellence and inclusion in our organization. We welcome applications from visible minority group members, women, Indigenous persons, and persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users. 

  Kids Help Phone is committed to providing barrier-free environment and accommodation in accordance with the Accessibility of Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources person if your require accommodation at any stage of the recruitment process. 

  Message to Agencies: 

  Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

  To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history: 
• The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada 
• https://kidshelpphone.ca/unlockhope/campaign-cabinet/ 
• What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud. 

Visit our careers page and apply now! 

For more information about Kids Help Phone, please visit our website: https://kidshelpphone.ca/  

Accredited member, Imagine Canada Standards Program.