This is a remote position.
Admin Support Job Description:
As the Administrative Support, you will play a crucial role in supporting our
administrative team and ensuring the smooth day-to-day operations behind the
scenes of the company. Your attention to detail, strong organizational skills, and
ability to handle multiple tasks will be essential in helping us deliver exceptional
services to our clients and maintain our competitive edge in the industry.
Key Responsibilities
Client:
● Customer Support - receiving and responding to incoming calls and taking
notes of relevant information.
● Client Communication - compose emails/reports for smooth communication
with the client.
● Assist in the accurate and timely data input, including maintaining and
updating client spreadsheets.
● Assist in customer engagement.
● Identify areas for improvement in daily workflows and suggest ways to
optimize procedures for efficiency within the client processes.
● Manage and update CRMs (GoHighLevel, HubSpot)
Administrative:
● Assist in the accurate and timely data input, including maintaining and
updating client spreadsheets.
● Manage files within Google Drive, ensuring they are well-organized, correctly
named, and easily retrievable for the team.
● Set up and manage Trello boards, timelines, and tasks to streamline project
management for the team.
● Help the administrative manager identify areas for improvement in daily
workflows and suggest ways to optimize procedures for efficiency.
● Remain flexible and responsive, ready to take on various ad-hoc tasks as they
come up, contributing to the overall efficiency and success of the agency.
Requirements
Qualifications and Skills:
● Communication: Excellent verbal and written communication, with attention
to detail.
● Tech Savviness: Comfortable using Google Workspace and the ability to learn
new platforms quickly.
● Tool Knowledge: Experience with tools like GHL (Go High Level), Trello,
HubSpot, and Google Workspace (and potentially others).
● Organizational Skills: Strong at task prioritization, meeting deadlines, and
maintaining order.
● Adaptability: Comfortable in fast-paced, constantly evolving environments,
like those in digital marketing.
● Positive Attitude: Proactive, solution-oriented, and ready to tackle challenges.
● Experience: Prior administrative experience is preferred but not a requirement.
● Proactiveness: Able to take initiative and foresee needs in the role.
● Multitasking: Comfortable juggling tasks and prioritizing effectively in dynamic
settings.
● Attention to Detail: Ensures accuracy in data entry and documentation.
● Team Player: Positive attitude, willing to learn, collaborate, and grow.
● Basic Copywriting Skills: Able to contribute to content creation when
necessary.
