GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.
Role Summary:
A Carrier Account Manager for GTT develops and manages relationships with prospective and existing Carrier customers to gain strategic positioning with decision makers to secure new business and to retain and grow existing revenue. An Account Manager is responsible for the implementation of strategic and tactical sales account plans. An Account Manager meets monthly, quarterly and annual sales goals set by the leadership team through aggressive prospecting and selling into an assigned account base.
Job Scope/Supervision:
Internal Departments they will interact with include Sales Operations, Finance, Product and Sales Engineering.
Duties and Responsibilities:
- Responsible for identifying and penetrating assigned Carrier customers.
- Generate sales revenue by promoting GTT products and services to targeted prospective and existing accounts
- Lead all stages of the sales cycle as needed to support the conversion of opportunities to sales
- Maintain comprehensive knowledge of industry and customers to identify and propose unique solutions
- Leverage knowledge to execute sales strategy that meets or exceeds revenue objectives
- Create strong relationships based on trust, integrity and customer satisfaction to effectively drive sales and repeat business
Required Experience/Qualifications:
- 3-5 years of experience in Carrier sales in the global telecommunications/technology sector
- Demonstrated success in consistently meeting or exceeding a monthly sales quota
- Thorough knowledge of the carrier customer base in the assigned account deck
- A proven ability to generate leads, penetrate new accounts, and develop and manage a pipeline
- Excellent interpersonal and communication skills, verbal and written, facilitation and presentation techniques
- Strong leadership/team skills and a positive track record in executing sales process and coordinating among internal and external stakeholders
- Ambition and a willingness to learn and develop professionally
- Contacts in the market within carrier accounts
- Experience selling multisite location deals
- Telecommunications or technical experience
- Quota achievement
- Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Networking: Understanding of the business value of creating mutually beneficial relationships with individuals outside of incumbent's own organization and ability to generate productive relationships with internal and external partners that improve access to resources and expertise.
- Channel Sales: Knowledge of various channel sales strategies and solutions used to execute and fulfil a sales plan; ability to sell a hospitality organization's brand, products, and services through multiple and diverse avenues
- Sales Proposals and Presentations: Knowledge of sales processes, tools, and techniques; ability to prepare and present formal recommendations for how the organization can meet the customer's needs.
- Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Universal Competencies
- Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
- Customer First (Customer Facing) : Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
- Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
EEO Statement
GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
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