FURTHER is the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations. Our next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI. Our unique blend of groundbreaking technology and deep industry expertise have made us the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion.
FURTHER is looking for our first Sales Engineer. As the pioneer in this role, you'll be key in getting new customers started with our technology. Your role will be pivotal in customer interactions, offering trusted advice and technical expertise before and after sales. What sets FURTHER's process apart is that onboarding happens as a pre-sales activity, which is different from the typical post-sales onboarding. Your duties will involve understanding each customer's unique needs, crafting tailored solutions, and guiding them through the onboarding and implementation process. This role requires technical proficiency, project management skills, and a customer-centric approach to ensure successful outcomes and foster enduring relationships. You'll serve as a technical expert and dependable advisor to our sales team during the pre-sales stage. Your technical acumen will be essential in identifying customer challenges, suggesting tailored solutions, and demonstrating FURTHER's software capabilities.
Customer Onboarding and Implementations:
You will be fully responsible and accountable for our onboarding program. This includes defining and managing the process, tracking business-level performance metrics, and continuously innovating to enhance end-to-end onboarding speed and prospect sales conversion.
Own the end-to-end onboarding process for new customers, from project kick-off to successful deployment and handover to support teams.
Develop and execute detailed implementation plans, including project timelines, resource allocation, and milestone tracking, to ensure timely and efficient delivery.
Coordinate with cross-functional teams, including sales, customer success, and technical support, to facilitate smooth transitions and resolve any issues or escalations.
Provide hands-on technical support and guidance to customers during the implementation phase, troubleshooting issues and addressing configuration challenges as needed.
Technical Solutions Engineering:
Build strong relationships with key stakeholders, including customers, partners, and internal teams, to drive collaboration and alignment throughout the customer journey.
Collaborate with sales teams to understand customer requirements and develop comprehensive solutions that address their business challenges.
Conduct product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value and capabilities of our solutions.
Act as a subject matter expert on our products, providing guidance and recommendations to customers on optimal configurations and integration options.
Work closely with product management and engineering teams to advocate for customer needs and contribute to product enhancements and roadmap prioritization.
At least 7+ years of experience in technical sales engineering, solutions architecture, or customer-facing implementation roles.
Prior experience implementing B2B SaaS software for customer sizes ranging from small-medium businesses to enterprise level.
Excellent project management skills, with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
Exceptional communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences effectively.
Customer-centric mindset, with a passion for delivering exceptional customer experiences and driving long-term value.
Collaborative attitude, with the ability to work cross-functionally and build relationships with internal and external stakeholders.
Results-oriented mindset, with a track record of driving successful outcomes and exceeding customer expectations.
Ability to make quick and strategic decisions taking into account both high-level, business priorities as well as tactical, day-to-day operational needs.
You don’t have to be proficient at coding, but you will need to have some experience with HTML. CSS, Rust APIs, Zapier and basic scripting
Experience in software development, cloud computing, API integrations, or system architecture.
Experience servicing a vertical-specific product
Experience working in an early stage (seed, Series A) software startup
Familiarity with Senior Living, Healthcare, or Real Estate industries.
Experience working in a fully remote work environment.
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
FURTHER is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FURTHER considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. FURTHER is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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