At Attentive, we're revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we're driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we're not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you'll be at the forefront of this innovation, helping to shape the future of customer communication.
Who we are
As an Account Manager, Mid-Market Sales at Attentive, you will be instrumental in driving customer retention by managing expansion sales opportunities of Attentive’s mid-market customer base.
You are the point person for partnering with Client Strategy on account planning and assisting with uncovering expansion and upsell opportunities. You have the ability to view customer health holistically and seek new opportunities within a current account. You pride yourself in establishing long-term relationships and being the customer’s trusted advisor.
Why Attentive needs youProvide timely and accurate weekly forecasts Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contractsIdentify and pursue strategic opportunities for growth within the accountsPrepare and present data and trends to customers on usage and engagement of Attentive platform Manage customer inquiries related to commercial aspects of their Attentive agreementPartnering cross-functionally with Client Strategy, Deal Enablement, Legal, Finance and other internal teamAbout you2-3 years of experience in a closing sales role; Renewals Management, Account Management, Account Executive or as an outside sales personExperience working in a SaaS, MarTech, AdTech or startup preferredDemonstrated strong competency around objection handling and creating alignment around product price/valueAnalytical account development strategy, using data to find opportunities and prove valueAbility to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close independently Experience managing the sales cycle across Salesforce.com or other CRMEntrepreneurial mindset and desire to define processes and build strategyDemonstrated experience consistently meeting and exceeding quota, with referencesEmail sales experience is strong preferenceWillingness to travel (up to 20%)You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $70,000 - $80,000 annually + bonus/commission + equity + benefits
- Our salary ranges are determined by role, level and location
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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about
AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
