Customer Success Manager

Description

IVIX is seeking an experienced and proactive Customer Success Manager, based in the US East Coast, to support our mission of illuminating the shadow economy. Reporting to the VP of Customer Success, this role will focus on building strong customer relationships, driving product adoption, and providing technical guidance tailored to each customer’s needs. You will work directly with US-based tax authorities and organizations, helping them leverage IVIX’s data-driven platform to enhance compliance and improve tax collection outcomes.

About the company

Founded in 2020, IVIX is the first AI-powered platform designed specifically for governments to address financial crime -- quickly, and at scale -- using open-source intelligence (OSINT).

Led by tax, security, and tech experts, and advised by a diverse team of former IRS leaders, we built IVIX in partnership with authorities – for authorities. With offices in Europe, U.S. and Asia, IVIX works with governments around the world.

About the postion

• Develop and maintain value-based relationships with stakeholders at all levels within customer organizations, ensuring engagement and satisfaction with IVIX solutions.
• Drive product adoption and ensure customers gain full benefits from the IVIX platform through customized support, training, and insights tailored to their unique needs.
• Provide hands-on technical guidance and facilitate seamless integration of IVIX’s platform with customers’ data models and workflows, ensuring high-impact use of our data visibility tools.
• Specific responsibilities include managing all technical Proof of Concept (POC) as well as Enterprise product deployments.
• Gain a deep understanding of each customer’s business model and operational needs, tailoring recommendations that enhance compliance and collection results.
• Collaborate closely with Product, R&D, and Sales teams to represent the voice of the customer and influence product improvements aligned with market demands.
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• Travel as needed to customer sites and industry events to maintain strong relationships and provide in-person support. Some travel to Israel may be required.

Requirements

• At least 4 years of experience in a customer success or similar role.
• Hands-on experience with technical and data integrations, with the ability to provide direct guidance to customers.
• Proven experience with SQL and Python, enabling basic data analysis and support for customer-specific requirements.
• A bachelor’s degree in a relevant field, such as Business, Data Science, Information Technology, or a related discipline. 
• Excellent interpersonal and communication skills, capable of managing relationships with diverse stakeholders.
• A team-player attitude with problem-solving skills and a proactive approach to customer engagement.
• Experience in the tax, compliance, or public sector is preferred.
• Background in tax or finance- an advantage

Language Skills:

• English and Spanish. Candidates with the ability to communicate effectively in Spanish will have an advantage in working with our diverse client base in the Americas.. 

Additional Requirements:

• Travel: Willingness to travel as needed to meet with government clients and attend industry conferences. Additionally, travel to Israel will be required.
• Clearance: Ability to obtain and maintain a government security clearance, if required.

Location:

• Remote, East Coast United States.