Transition Manager

This is a hybrid role with a mix of remote and in-office working

Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

What You’ll Do

The Transition Manager will be responsible for planning, managing, and executing advisor transitions, ensuring a seamless client onboarding and transition experience

The successful candidate will manage advisor relationships, and provide on-site support for all aspects of the transition, including client communications, documentation and training. This individual will be proactive in identifying opportunities to add value to client relationships and improve processes.

The Manager will work closely with internal teams, management and support teams along with custodian, to ensure a unified and smooth transition process. This position requires the candidate to be licensed as a Registered Representative (RR) and requires 5-7 years of relevant experience in wealth management or financial services.

How You’ll Make an Impact

 -Transition Planning and Execution

• Lead the planning and execution of new advisor transitions, ensuring alignment with the organization’s strategic goals.

• Conduct transition meetings with new advisor to prepare them for onboarding and set expectations.

• Coordinate all departments to ensure the seamless execution of the transition and a focus on the end goal.

• Tracking progress of transition projects; identifying risks, and proactively managing them to resolution.

• Proactively identify opportunities to enhance client relationships and the overall transition process

-Advisor Support and Onboarding

• Oversee the client onboarding process, ensuring smooth transitions and integration of new clients.

• Provide on-site support during transitions to assist with client communications, documentation preparation, and training.

• Ensure high client satisfaction and smooth onboarding processes by monitoring feedback and implementing necessary improvements.

• Act as a subject matter expert on AML/KYC, Account Opening and Maintenance functions

-Process Improvement and Client Satisfaction

• Contribute to driving process and operational improvements within the transition program, ensuring efficiency and alignment with best practices.

• Oversee wealth support team members, providing training and guidance to ensure excellent service delivery.

• Stay updated on industry trends and regulations, implementing adjustments to improve client satisfaction.

• Continuously improve processes to enhance the client experience and monitor satisfaction metrics to ensure consistent results.

• Develop a strong culture of operational controls, policies, and procedures to ensure effective and efficient operations

• Liaise with internal risk, internal audit, legal and compliance to implement strong internal controls and mitigate risks

• Manage internal and external audit requests and collaborate with internal resources to deliver -successful results.

-Provide training, coaching and mentorship to junior team members
 

What We’re Looking For

• University degree in Business, Commerce,  Finance/related fields or equivalent work experience

• 5-7 years of relevant experience in strategy and transition planning within the wealth industry

• MBA, CIM, CFA or CFP is an asset

• Must be registered as an Registered Representative (RR) with CIRO

• Must have Canadian Securities Course (CSC) & Conduct and Practices Handbook (CPH) along with Wealth Management Essentials (WME)

• Experience with the following is an asset: Broadridge/Dataphile, Conquest, Morningstar, Portfolio Aid

What You’ll Need

• Strong organizational skills, attention to details

• In-depth knowledge of the wealth management industry and regulatory requirements.

• Strong communication skills, with the ability to engage with clients directly and manage escalations.

• Strong focus on process improvement and operational efficiency

• Skills in leadership through influence