Switchboard Operator- PT- Evening

Overview:

“Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.” 

Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!

The Switchboard Operator provides caller-related assistance and information to all internal and external callers.

• Activates S.D.C directory system and switches from PC keyboard to telephone console on a moments notice. 
• Answers all incoming calls to the Medical Center's main telephone number and other types of in-bound telephone service as directed, as soon as possible.
• Answers and processes all emergency calls including code calls.
• Responds to console alarms and reports equipment malfunctions to Operations Analyst or Operations Manager.
• Notifies Operations Analyst or Operations Manager of changes needed in S.D.C or any other directories for immediate attention.
• Keeps abreast of hospital events that may generate calls and inquiries from those outside the hospital.
• Able to sit for long periods of time and wear headphones.
• Works every other weekend and every other Holiday as stated by the Medical Center's Human Resources department.
• Adheres to the standards identified in the Medical Center's Organizational Competencies and Standards of Behavior

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• PC keyboard and basic computer skills.
• To work every other weekend and/or every weekend
• To work three (3) out of six (6) holidays and/or every holiday 
• To work rotating schedule/shifts based on needs.

Education, Knowledge, Skills and Abilities Preferred:

• 1 year of work experience as a switchboard operator. 
• Working knowledge of PBX console.
• Switchboard or call center experience