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IT Support Specialist

extra holidays - extra parental leave - fully flexible

Remote:

Hybrid

Contract:

Full time

Salary:

60 - 77K yearly

Experience:

Mid-level (2-5 years)

Work from:

Seattle (US)

Offer summary

Qualifications:

1-3 years Service Desk Experience, Strong customer service skills.

Key responsabilities:

Respond to service desk tickets
Troubleshoot and resolve hardware/software issues

Outreach Large https://www.outreach.io/

1001 - 5000 Employees

See more Outreach offers

Job description

About The Team

The IT Support team here at Outreach is a growing group and looking to add a newly created position to help us keep up with the growth! We’re a collaborative team that likes to have fun, we have each other’s backs, we value collaboration, we drive for customer obsession and we believe in a “can do” attitude. If this describes you, please apply and we’d love to meet you!

The Role

Outreach is looking to round out our Core IT Service Desk with a motivated, customer-service focused IT Support Specialist. You are passionate about people, have a bias towards action, and are interested in learning IT service and operations. at a fast-paced technology company. Your mission will be to provide world class IT support and excellent customer service in the resolution of IT support issues.

Location: This position is located in Seattle and onsite 4 days week and work-from-home Fridays.

Your Daily Adventures Will Include

Respond to service desk tickets and provide solutions for reported customer problems

Triage and resolve all Tier 1 & 2 support requests and escalate higher-level requests appropriately

Identify, troubleshoot, and resolve hardware and software problems; perform problem escalation if required

Monitor internal ticketing system notifications for proactive response and communication

Assist with service desk projects, complete tasks and ensure they are completed on time and to specifications

Troubleshooting and support for all end user issues: mobile, desktop, audio/video, peripherals, etc

Prepare desks for new employees and assist as needed with equipment moves

Create how-to guides and maintain documentation

Re-purpose and refurbish equipment for future employee use

Our Vision Of You

1-3 years Service Desk Experience, with strong experience in ticket workflow and queue management

Excellent customer service skills

A solid background in troubleshooting & managing macOS and Windows Experience with G-Suite, Zoom, Slack, Office 365

Ability to prioritize and address multiple tasks in a dynamic work environment

Excellent written and verbal communication skills

Ability to participate in a schedule that may include after hours and weekend support

Experience using Intune, Meraki, JAMF, Jira and Trello is preferred

Experience with inventory asset management & logistics preferred

Ability to travel to remote locations to provide support if necessary

The annual base salary range for this role is $60,000-$77,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.

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