Intermediate Application Support Specialist

Intermediate Application Support Specialist

Who We Are

Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets. Founded in 1991, Teranet operates the Electronic Registration System for the Province of Ontario, Teranet Manitoba—a service provider to the Manitoba government, and Collateral Management Solutions—the market leader in Canadian lien registration and search, asset recovery services, and insolvency management. Most recently, Teranet expanded its global footprint by acquiring Foster Moore. This acquisition expands its registry solutions to include Catalyst™; a commercial off-the-shelf registry software that delivers operational cost reductions enhanced security and process improvements. Teranet is owned by OMERS Infrastructure, a leading global infrastructure investment manager and the infrastructure arm of the Ontario Municipal Employee Retirement System.

Connect. Grow. Thrive Together.

To learn more about who we are visit our website:  www.teranet.ca

About the Role

Teranet is currently looking for an Intermediate Application Support Specialist to support our Application and Database Support Team. You will manage production environment incidents, service requests, problem management and root cause analysis.  You will also be responsible for managing and implementing changes and releases to production environment. You will quickly learn the details of complex systems and will troubleshoot, document, resolve problems, implement technical enhancements and maintenance repairs corresponding to business requirements and design modifications.  Occasional overtime will be required for off hour on call production support.  You will be supplied equipment to permit work from home for off hour production support

What will you be doing 

• Ensure system availability to critical application and database servers through Incident and Problem investigation, root cause analysis and resolution

• Promote and manage application changes and releases to production

• Prepare and maintain technical documentation for application support

• Create and maintain application support scripts such as Startup/shutdown scripts etc.

• Manage production system change requests for patching and monitoring changes etc.

• Conduct regular disaster recovery exercises, application system password changes and SSL certificate renewals

• Perform basic application testing for post promotion infrastructure changes

• Implementation and support of updated software applications in a production environment

• Work closely with business teams to analyze and triage production issues

• Manage and coordinate at a local and international level where required

• Provide technical support to teams within the organization, and to external clients when required

About You

• You have a Bachelor’s Degree or Diploma in Computer Science, Engineering, or a related discipline

• You have 2-4 years’ experience in production support

• You have experience and knowledge of Windows Server operations, Linux, Azure Red Hat OpenShift

• You have an understanding and experience of ITIL and ITSM foundation frameworks

• You have experience with SQL Server, Service Now, Solarwinds, AppDynamics, Control-M tools is desired

• You are a good communicator

Why Teranet

We may be a global innovator in electronic services and solutions who operate one of the most advanced and secure registration systems in the world, but we’re so much more than that!

Our Extraordinary People.

Together, we are passionate, driven, resourceful, and authentic.

Growth Opportunities.

We not only encourage a culture of openly talking about our career aspirations but one where we truly invest in the continuous learning, development, and growth of our people.

Our Work Environment.

We believe in cultivating a work environment that makes our people feel comfortable, engaged, appreciated, and happy.

Company Culture & Core Values

Our company culture and core values are the core of our identity. They define who we are, how we engage with each other and our clients, and how we conduct business every day.

What We Offer

• Market-competitive pay structure​s

• Paid Vacation & Sick Leaves

• Maternity, Parental and/or Adoption Leave Top-Up Program

• 100% Employer-Paid Health Benefit Plan ​

• Retirement Savings Plans with Employer Matching Scheme

• Ongoing Financial Wellness Seminars ​

• Corporate Discounted Programs + Wellness Program

• Employee Assistance Program (EAP) for our employees and their families!

At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve.  If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.

Come As You Are.  We Like You that Way!