IT Operations Technician

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 80,000 global organizations to raise over $2B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 110-person team based in 10+ states and 20+ countries.

🏅In 2023, Donorbox achieved the Leader status in Nonprofit and was recognized for Best Functionality & Features in Fundraising by GetApp. We're proud of what we do, and our product reflects it!

The Role

Are you a highly motivated IT professional with a passion for technology and a knack for problem-solving? Donorbox is looking for a part-time IT Operations Technician to support our global, remote team. This role offers an exciting opportunity to work with cross-functional teams, troubleshoot technical issues, and contribute to the seamless functioning of our IT infrastructure.

Responsibilities

• Track, document and manage IT issues and resolutions through a ticketing system.
• Provide detailed documentation of troubleshooting steps and resolution.
• Maintain and update technical documentation.
• Assist with IT projects and initiatives as needed.
• Troubleshoot and resolve hardware and software issues, including desktop computers, laptops, and network connectivity.
• Provide technical support primarily for Mac workstations, with some exposure to Windows and Linux systems.

Qualifications & Experience

• 1-2 years of experience in IT support or a similar role.
• Strong working knowledge of computer hardware and software, particularly in Mac environments.
• Understanding of MDM solutions.
• Experience with Google Workspace.
• Excellent troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team.
• Customer-oriented approach with a focus on providing excellent service.
• Prior experience working remotely is highly preferred.
• Prior experience working with a helpdesk/IT ticketing system is highly preferred.

Details

• Fully remote based in Eastern Europe, Latin America, or United States
• Part-time (4-6 hours a day)
• Hourly: $11.50-$30 USD, based on experience and location

Benefits & Perks

• Fully remote work from the comfort of your home
• Love your work and our mission of serving nonprofits!

The Application Process

We have 5 stages:

1. Apply here and fill out our questions to tell us about you!
2. Intro call with Talent Acquisition Associate
3. Panel Interview with IT team
4. Technical Assessment
5. Final Interview with Hiring Manager

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!