This is a fantastic opportunity for an experienced IT Services Support Manager to join a leading and growing Enterprise IT Consultancy with offices all over the world.
We pride ourselves on adding the very best to our team; people who bring not only the right skills, but ambition, ideas and drive to help us achieve our business growth.
If that sounds like you, we want to hear from you…
Role Info
IT Services Support Manager
Home based with some infrequent travel to clients in the Europe / Middle East as needed
£40,000 - £45,000
Plus Benefits Including Employer Pension Contribution
Reporting to: CEO
Core Hours: 9am - 5.30pm
Values / Culture: Do the Right Thing, Live up to our Commitments, Learn from Mistakes, Collaborate, Respect Others, Take Ownership, Care for Eachother
Company: Strategic Portfolio Management, Agile, ECM and Automation Solutions Consultancy across EMEA.
Your Background: Service Management, Team Leadership, ITIL, Problem Management, Change Management, Incident Management, IT Support.
Sectors: IT, Management.
Leadership: Managing 3 reports & external partners.
Who We Are
Established in 2002, we were founded on a passion for bringing the very best people, experience and innovation together to help businesses work smarter, better and faster. In fact, we pride ourselves for always excelling in doing the right thing, so we're the best in our market providing Strategic Portfolio Management, Agile, ECM and Automation Solutions across Europe, Middle East & Africa.
With offices in the UK, Dubai, Czech Republic, Netherlands and Sweden, our dedicated team provides a breadth of services spanning consultancy, project implementation and support & training.
Everything we do is about enabling our clients to succeed by bringing the very best people, experience and innovation together.
We are excited to offer an opportunity to join our team at a pivotal point in the company's growth journey.
The IT Services Support Manager Role
We are looking for an experienced IT Services Support Manager with significant support experience to lead our Client Support team. This is an excellent opportunity for an IT Support Manager to join our growing team and engage with multiple high-profile Clients within the UK and Middle East.
The key focus of this role is to ensure the smooth running of the company's infrastructure solutions through effective change, problem and major incident management. Reporting to the CEO, you will manage the IT Support team responsible for problem, change and major incident management.
Your Responsibilities With Cover Three Main Strands
- Building and managing the team
- Managing client relationships
- Change / problem / incident management and acting as an escalation point for the team and customers
About You
- Strong understanding of incident, problem and change management within an ITIL environment
- Minimum of 5
- years performing at least one of problem, change or incident management at a senior level
- Hold an ITIL Certification
- Demonstrable experience working with outsourced teams
- Demonstrable experience of both reactive and proactive techniques for problem and incident management
- Experience managing a remote and growing team
- A good working knowledge of IT infrastructure systems architecture and concepts
- Demonstrable experience of working with Enterprise level organisation
- Experience with C suite clients is essential
- Exceptional communication skills
- Foster a collaborative and innovative work environment
- Proficient user of IT Software, Microsoft Office suite, CRM/Project Management tools
- Able to work flexible hours managing team and clients across UK and MEA, including early mornings and weekends, as required
We pride ourselves on taking the development of our people seriously and are pleased to offer:
- Competitive salary depending on experience
- 25 days annual leave (Bank Holidays in addition)
- Employer Pension contribution
- Remote working with IT infrastructure & equipment provided
- Professional development allowance
Interested? Apply here for a fast-track path to the Hiring Manager.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
