Dispatch Support Agent

Summary

Our client is seeking a Dispatch Support professional to manage inbound emergency calls from 9:00 AM to 5:30 PM, including a 30-minute unpaid lunch break. This position begins as a three-month contract and can be extended up to six months.

The role will be hybrid.

Training:

For the first two weeks, the candidate will work the 8:00 AM to 4:30 PM EST shift for training purposes - ONSITE

Requirements

Experience with dispatching and logistics, including emergency call handling.

Strong verbal and written communication for customer interaction and updates.

Customer service experience, with the ability to manage appointments and reschedules.

High attention to detail for accurate order creation and reporting.

Effective problem-solving skills, particularly in urgent situations.

Team-oriented with the ability to collaborate across departments.

Proficient in data entry and reporting, including logistics and utility-specific documents.

Strong time management and organizational skills.

Adaptability in a fast-paced, dynamic work environment.

Responsibilities

Handle inbound emergency calls, including creating gas leak orders and facilitating emergency appointments.

Contact customers to provide updates on appointments and reschedule any missed appointments.

Assist with daily dispatch reporting, including logistics and AM/PM order reports.

Support the dispatch supervisor with Board of Public Utility reports as needed.

Aid the scheduling department with outbound calls, mark outs, and reporting as necessary.

Provide business support for field operations, including account reviews and order creation.

Perform other related departmental duties as required.

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