Job description

Responsibilities

Partner Support & Operations: Handle partners queries, support requests, and operational coordination. Ensure timely and efficient resolution of issues while maintaining a positive partner experience. Own the partner communication channel and NPS
Documentation & Onboarding: Manage merchant/partner onboarding, including documentation, data entry, and record-keeping. Streamline the onboarding process to ensure accuracy and compliance.
Store Management: Oversee store-related tasks, including creation, closure, and clerk management. Ensure smooth store operations and effective clerk management.
Operational Efficiency: Focus on optimizing processes and ensuring smooth collaboration between teams. Identify bottlenecks, streamline workflows, and facilitate communication between different functions.
Standardize, localize, and run the partners' onboarding and support processes Act as a subject matter expert regarding specific issues and concerns raised by the partners
Provide accurate, valid, and complete information by using the right methods/tools
Provide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers

Requirements

Excellent verbal and written communication in English and Tagalog
Willing to work on-site in the Bonifacio Global City (BGC) area
The hired analyst should NOT live more than 1 hour away by public transport/car from the office
Familiarity with ZOHO, Zendesk, and other CRM systems
Robust knowledge and experience in data analysis
Bachelors degree or equivalent
Minimum of 1 (one) year of working in merchant support/business support (finance industry background is preferred)Interested in growing a career as a merchant operations professional and manager
Must be detail and process-oriented, and have experience working with robust SLAs Self-orientation, drive, and ability to communicate clearly and persuasively to customers Comfortable working on Google Suite (Sheet, Docs, Slides, etc) / Microsoft Excel, and analytics
Previous technical experience (SQL) is a plus
Reliable/strong internet connection (if needed to work from home)

Benefits:

Local statutory benefits
Company-funded health insurance for employee and immediate family (Includes employee, spouse and/or kids only)
Vacations 20 days
Once off home off setup allowance
Once off headset allowance

Upon successful completion of probationary period (6 months) and managers approval: