Family Resource Specialist (Bilingual)

POSITION SUMMARY:

The Family Resource Specialist is the first face of the Akin Family Resource Center when participants come in or call for resources, support, and programs. This role will perform a variety of tasks related to the daily operation of the FRC. Has access to protected healthcare information (PHI) or confidential identifiable information (CII), both paper and electronic, as necessary, to perform related job duties and responsibilities.

ESSENTIAL FUNCTIONS:

Family Resource Center Operations

• Creating a warm and welcoming environment for all community members who walk in or call
• Assisting participants in accessing concrete goods in the resource room
• Providing information about Akin programs and external resources
• Referring participants to Family Navigation for secondary prevention and/or family development activities
• Referring participants to other Akin programs available by site
• Referring participants to external resources as needed/appropriate
• Keeping Resource Room stocked and notifying FRC Manager of resource needs
• Entering data about participant visits, resource room inventory, other data needs as assigned
• Light clerical work to support the operations of the Akin Family Resource Center

Duties Related to 3 Pillars: Behavioral Health, Early Learning, Family Support

• Depending on location, this role may also have duties related to:
• Welcoming families who arrive at the FRC for Behavioral Health, Early Learning, and Family Support services
• Answering phone, email, and in person inquiries about Akin programs such as Early Learning, Behavioral Health, and Family Support
• Perform other duties as assigned by Supervisor to advance the mission, vision, and values of Akin

• KNOWLEDGE, SKILLS AND ABILITIES:
• Has a positive, warm, professional attitude. Interacts well with the public and staff. Provides an inclusive environment.
• Decision Making: Skilled in decision making. Ability to work independently as well as part of a team, complete assigned projects, and carry out multiple tasks.
• Open-minded: Ability to work effectively with diverse clients, community members, and agency staff in a culturally responsive and respectful manner.
• Punctuality: Reliable and dependable individual who arrives on time to welcome families to the center.
• Flexible: Willingness and ability to pivot as needed to address immediate needs presented by families and community.
• Technologically Proficient: Experienced in and/or willingness to learn Microsoft Office Suite, SharePoint, and internal data systems.
• Verbal Communication: Ability to effectively communicate. Has the skills and abilities needed to develop and maintain good public relations among participants, volunteers, community members, and staff.
• Written Communication: Ability to effectively communicate in writing in a professional manner.
• Ability to embrace and support Akin’s commitment to fostering an inclusive organization

WORKING ENVIRONMENT:

This job may be performed in various environments, professional office, childcare center, or community office. The following list is representative of the work environment employees encounter while performing the essential functions of this job:

• Moderate noise (i.e. business office with computers, printers, phones)
• Typical office lighting and temperatures
• Moderate to frequent interruptions depending on location
• Ability to work in a confined area
• Ability to sit at a computer for an extended period

WORKING REMOTELY:

Working remotely is a benefit of Akin’s flexible workplace, but remote work cannot be offered for all positions. Some positions require daily presence in the office. Remote work arrangements may be adjusted or rescinded based upon business needs.

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop and kneel
• Specific vision abilities required by this job include close vision requirements due to computer work
• Regular, predictable attendance is required
• Ability to lift up to 30lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• 1-2 years’ experience in social or human services working with children and families or combination of education and experience to that demonstrates skills and abilities required for the role
• Bilingual 
• Experience working with diverse communities
• Successful completion of a criminal background check 

PREFERRED QUALIFICATIONS:

• Lived experience

SALARY RANGE AND BENEFITS:

The salary range for this position is $22.51-$30.38. The starting salary range for this position is $22.51-$24.48 DOE for external candidates. 

Full-time employees will also receive 10 days of vacation leave each year, three Employee Appreciation Day each year, and will accrue one sick day per month (pro-rated for part-time employees). Employees will also enjoy 15 paid holidays throughout the calendar year.  We also offer EAP and mental health benefits.