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Customer Support Agent

Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Junior (1-2 years)
Work from: 
Portugal

Offer summary

Qualifications:

Minimum 1 year contact center experience, Strong interpersonal skills including active listening, Fluent in English, both written and verbal, Good organizational and multitasking abilities.

Key responsabilities:

  • Support partners and customers via multiple channels
  • Troubleshoot problems and answer questions efficiently
Otonomee logo
Otonomee Scaleup https://www.otonomee.com/
51 - 200 Employees
About Otonomee
Founded in 2020, Otonomee is one of the world’s first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions. We design, build and operate outsourced people and technology solutions for growing businesses. Our solutions help customers protect their brand as they grow their customer base, move into new markets and find efficiencies to support their growth. We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Our services are available 24/7 in all European languages. We currently support partners operations in Ireland, the US, UK and across Europe.
See more Otonomee offers

Job description

About The Role
Job Title : Customer Support Agent – Shared Services
Location: Remote based in Portugal
Terms: Temporary 3 month Contract / Part-Time 20h weekly
Salary: Annual Gross 6.625 Euros (Inclusive of Holidays Allowances)
Schedule: Thursday 16:30 to 21:00 / Saturday 10:00 to 18:30 / Sunday 10:00 to 18:00

ABOUT THE ROLE
 
We are looking for a Part-Time Customer Support Agents to join our Shared services team. The successful candidate will work from home permanently so the only commute you’ll need to worry about is getting to your home desk. This will give you the time to focus on what is important: providing excellent support experience for our customers.
 
WHAT YOU'LL BE DOING
  • Your main role will be supporting our partners and customers via email, phone, or chat to ensure they have the best and most expedient experience possible. 
  • You’ll support them from start to finish, troubleshooting their problems and answering their questions.
  • You can identify and assess the customer's needs to provide the best possible support. You can consistently input data entry accurately, through the appropriate operating systems.

Your profile

ABOUT YOU
  • You have minimum 1 year previous experience in a contact centre 
  • You have strong interpersonal skills including active listening.
  • You are fluent in English – both in written and verbal communications.
  • You are a good multitasker due to your strong organisational skills
  • You are calm under pressure, and show empathy when dealing with customers
  • You love working as part of a team and are able to work towards individual and team KPI’s
  • You can perform all duties in an efficient, professional, and courteous manner at all times.
  • You can maintain regular consistent and professional attendance, and punctuality.
  • You pay great attention to detail and problem-solving skills.
  • You want to pursue the personal development of skills and knowledge necessary for the effective performance of the role.
Why us?
WHAT YOU GET IN RETURN:
  • Fully Remote work based in Portugal
  • A competitive salary 
  • Internet Allowance (10 Euros per month) and Meal Allowance (7.63 Euros daily)
  • Equipment provided
  • Home office allowance 
  • A Buddy on joining 
  • Online Gym and Wellbeing Studio.  
  • The opportunity for professional growth.  
  • Fun company events and team outings.  
  • Autonomy and Responsibility
 
OUR RECRUITMENT PROCESS
  1. 30 min Teams interview with the Recruitment Team
  2. Language test if applicable to the role
  3. 45 min Teams interview with the Hiring Team
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About us

Otonomee is a purpose built, fully remote BPO. Otonomee was founded in 2020, headquarted in Ireland, to provide a different offering in the BPO industry. Otonomee provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.

Otonomee’s Founders and Senior Leadership Team had experienced firsthand the challenges in the traditional BPO industry. The pandemic (i.e. the adoption of remote work as viable working model) created an opportunity to build a new, vibrant business that solved those challenges for team members and for clients.

By leveraging Otonomee’s remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach.  Our Clients’ share our commitment to great Customer Service by promoting a positive employee experience and sustainable & equitable future.

Otonomee is a purpose driven company and a Certified BCorp since 2023. This means that we are one of 9,000 companies globally verified to meet high standards of social and environmental performance, transparency, and accountability.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Data EntryCustomer Support

Other Skills

  • Professionalism
  • Communication
  • Teamwork
  • Punctuality
  • Empathy
Are you interested?

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